Jasmine Baker
Hephzibah,GA
Summary
Reliable field service technivian offering 2 years of experience in related roles. Hardworking and dedicated with unyielding work ethic. Commended for promoting workplace safety and implementing improved safety training protocols.
Overview
1
1
year of professional experience
Work History
Mobile Repair Technician
AT&T
Augusta, GA
01.2023 - 02.2024
- Performed diagnostic tests on mobile devices to identify and troubleshoot issues.
- Installed, configured and tested software applications on mobile devices.
- Replaced broken parts such as LCD screens, motherboards and batteries in mobile devices.
- Repaired damaged ports, jacks and connectors on mobile devices.
- Conducted quality control inspections of repaired mobile devices.
- Updated device firmware and operating systems for optimal performance.
- Created detailed repair reports for each job performed.
- Provided technical support to customers regarding their mobile devices.
- Maintained inventory of spare parts for repairs.
- Assisted with training new technicians on proper repair techniques.
- Troubleshot hardware components such as RAM, ROM, SIM cards.
- Diagnosed network connectivity problems in mobile devices.
Education
Business Administration
Augusta Technical College
Augusta, GA01-2022
General Studies
Hephzibah High School
Hephzibah, GA05-2016
Skills
- Device assembly
- Data Recovery
- Electronics knowledge
- Advanced troubleshooting
- Software repair
- Hardware Repair
- Warranty processing
- Battery Replacement
- Hardware upgrades
- Knowledge Sharing
- Mobile Device Management
- Remote Support
- Quality Standards
Timeline
Mobile Repair Technician
AT&T
01.2023 - 02.2024
Business Administration
Augusta Technical College
General Studies
Hephzibah High School