Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Jasmine Balderrama

Albuquerque,NM

Summary

To secure a long-term career with potential for career growth in a customer focused organization and enhance my professional skills in a fun and challenging workplace. As well as utilize my experience to help provide customers with meaningful and helpful experiences.

Overview

4
4
years of professional experience

Work History

Veterinary Technician

Compassionate Care Veterinary Clinic
07.2024 - 07.2025
  • Effectively managed time-sensitive tasks while maintaining high-quality patient care through multitasking abilities during busy shifts at the clinic.
  • Assisted in euthanasia procedures with empathy and compassion, providing emotional support to grieving pet owners during difficult times.
  • Administered medications and vaccinations to animals under the supervision of a veterinarian, ensuring proper dosage and administration techniques.
  • Restrained animals to protect veterinarians from potential harm.
  • Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
  • Monitored post-operative recovery processes for surgical patients closely to detect any complications early enough for prompt intervention.
  • Maintained clean examination rooms, equipment, and kennels to ensure a safe and sanitary environment for both patients and staff members.
  • Assisted in surgical procedures, ensuring a sterile environment and properly handing instruments to the veterinarian as needed.
  • Provided exceptional customer service, addressing client concerns and answering questions about pet health and wellness.
  • Collaborated with fellow technicians to create efficient workflows that streamlined daily tasks within the clinic setting.
  • Contributed to team success by supporting colleagues when needed during emergencies or critical cases requiring additional assistance.
  • Scheduled appointments efficiently while prioritizing urgent cases appropriately based on severity of symptoms presented by pets.
  • Provided thorough discharge instructions to clients following appointments or surgical procedures, ensuring clear understanding of medications, aftercare steps, and follow-up recommendations.
  • Enhanced client satisfaction by providing compassionate care for pets during their appointments.
  • Restocked surgical and office supplies to keep all necessary materials easily accessible.
  • Processed new patients and updated client records with key information using standardized registration systems and encrypted databases.
  • Conducted pre-surgical assessments, ensuring animals were properly prepared for procedures.
  • Facilitated stress-free visits for pets and owners with calm and patient demeanor.
  • Enhanced clinic reputation through exceptional customer service and care for animals.
  • Streamlined patient check-in process, reducing wait times and improving overall clinic flow.
  • Assisted veterinarians in surgeries, ensuring procedures were carried out smoothly and effectively.
  • Increased client satisfaction by delivering compassionate care and clear communication regarding their pets' health.

Barista

Urban Bru Cafe
12.2022 - 05.2023
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Controlled line and crowd with quick, efficient service.
  • Maintained regular and consistent attendance and punctuality.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.

Assistant Manager

GameStop
02.2022 - 11.2022
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Managed inventory levels to minimize stockouts while reducing overhead costs.
  • Generated repeat business through exceptional customer service.
  • Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
  • Increased sales through effective merchandising strategies and targeted promotions.
  • Conducted employee performance evaluations, providing constructive feedback for growth and development.
  • Implemented staff training programs, enhancing product knowledge and improving customer service skills.
  • Developed marketing strategies to attract new customers, increasing foot traffic.
  • Facilitated team-building activities, enhancing team cohesion and morale.
  • Analyzed sales data to identify trends and adjust inventory orders accordingly.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.

Seasonal Worker

The Children's Place
06.2021 - 02.2022
  • Developed strong relationships with coworkers through effective communication skills, fostering teamwork within our group.
  • Contributed to a positive work environment by maintaining a professional demeanor and upbeat attitude throughout the busy holiday season.
  • Handled high-pressure situations effectively by remaining calm and focused during peak seasonal times, allowing for the swift resolution of customer inquiries and concerns.
  • Provided exceptional customer service, addressing inquiries and resolving issues in a timely manner.

Education

No Degree -

E Academy
Albuquerque, NM

Skills

    Communication

    Time Management

    Adaptability

    Critical Thinking

    Customer Service

    Teamwork

    Organization

    Attention to detail

    Emotional Intelligence

    Active Listening

Languages

Spanish
Native or Bilingual

Timeline

Veterinary Technician

Compassionate Care Veterinary Clinic
07.2024 - 07.2025

Barista

Urban Bru Cafe
12.2022 - 05.2023

Assistant Manager

GameStop
02.2022 - 11.2022

Seasonal Worker

The Children's Place
06.2021 - 02.2022

No Degree -

E Academy

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Jasmine Balderrama