Jasmine Barnes
Montgomery,AL
Summary
Elevated team performance at Koch Foods of Alabama through strategic leadership and process improvement, achieving enhanced productivity and compliance. Excelled in coaching and relationship building, fostering a collaborative environment. Demonstrated exceptional problem-solving skills, leading to a significant increase in team efficiency and customer satisfaction.
Overview
17
17
years of professional experience
Work History
Team Leader
Koch Foods of Alabama
Montgomery, AL
06.2021 - Current
- Monitored daily workflow to ensure adherence to established policies and procedures.
- Coordinated team activities and delegated tasks to ensure efficient completion of projects.
- Managed conflict resolution within the team to maintain a positive work environment.
- Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
- Maintained positive working relationship with fellow staff and management.
- Ensured compliance with legal and regulatory requirements in all team activities.
- Ensured compliance with all safety regulations in the workplace.
- Maintained open lines of communication with senior management, reporting team progress and challenges.
- Implemented strategic plans to enhance team performance and productivity.
- Maintained a positive work environment that promoted collaboration between team members.
- Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service.
- Kept work areas clean, neat and free of safety hazards to maximize efficiency.
- Provided coaching and feedback on employee performance, encouraging professional development.
- Assigned projects and distributed tasks to team members as per area of expertise.
- Monitored team workload to prevent burnout and ensure equitable task distribution.
- Offered training and support to keep team members motivated and working toward objectives.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Worked with cross-functional teams to achieve goals.
- Completed day-to-day duties accurately and efficiently.
Server/cashier
Southern Foodservice Management Inc.
Montgomery, AL
03.2015 - 06.2021
- Stayed informed about daily specials, new menu items, promotions.
- Assisted in training new servers.
- Prepared checks, itemizing total meal costs and taxes.
- Maintained records of transactions made during shift as required by law or company policy.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Operated POS terminals to input orders, split bills and calculate totals.
- Took reservations and to-go orders to streamline process for both customer and restaurant.
- Provided excellent customer service to ensure satisfaction.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Explained menu items, describing ingredients and cooking methods upon request.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Promoted desserts, appetizers, and specialty drinks to optimize sales.
- Addressed complaints to kitchen staff and served replacement items.
- Upheld high standards of sanitation in accordance with health department regulations.
- Accurately recorded orders on cash register and point-of-sale system.
- Took orders from customers accurately and in a timely manner.
- Responded to ad hoc cleaning duties at end of shift.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Provided exceptional service to high volume of daily customers.
- Informed customers of daily specials and signature menu items.
- Presented menus and answered questions regarding items.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Collaborated with kitchen staff to ensure timely preparation and delivery of orders.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Stocked service areas with supplies during slow periods.
- Filled condiments and napkin containers during slack periods.
- Trained new employees to perform duties.
- Followed health safety guidelines when preparing and serving food products.
Banquet Server
WorkForce
Montgomery, AL
04.2013 - 03.2021
- Prepared or assisted in preparing variety of food in accordance with departmental work production standards.
- Followed proper sanitation guidelines when handling food items.
- Engaged pleasantly with patrons and delivered information on beverage specials to encourage positive dining experience.
- Used clear communication to relay food and drink orders to kitchen staff.
- Carried trays of food items from kitchen to dining areas.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Assisted with closing duties such as restocking supplies, wiping down surfaces.
- Provided refills on drinks as requested by customers.
- Ensured that all dishes were served at the correct temperature.
- Adhered to sanitation and safety policies, protecting establishment, and patrons.
- Assisted in the setup and breakdown of banquet tables, chairs, linens, and other equipment.
- Changed table settings between courses as necessary.
- Removed trays and stacked dishes for return to kitchen after finished meals.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Served food and beverages to customers.
- Answered questions regarding menu items and assisted guests in making selections.
- Educated guests on meals during by answering questions and bringing special orders.
- Maintained cleanliness of work area throughout shift including tables, chairs and floors.
- Replenished beverages throughout meal service as needed.
- Set up stations for serving meals according to established guidelines.
- Provided exceptional service to high volume of daily customers.
- Removed and replaced dirty dishes and utensils to maintain table settings.
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
- Communicated with chefs regarding any special requests from guests.
- Cleaned and sterilized dinnerware, equipment and facilities to maintain hygienic environment.
- Walked among tables and refilled water and beverage glasses or took orders for more drinks and food.
- Collaborated with kitchen staff to deliver food smoothly, adapting service based on customer requests and kitchen readiness.
- Cleared away used plates and utensils following end of meal service.
- Shared thorough knowledge of menu items and cooking methods with customers.
- Greeted guests upon arrival and provided assistance throughout the event.
- Verified food tray contents and transported each from kitchen to banquet hall.
- Worked with cross-functional teams to achieve goals.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Resolved guest complaints to maintain complete customer satisfaction.
- Asked customers about meals to assess satisfaction and collect vital feedback.
- Provided prompt, friendly service to all guests during banquets or catered events.
Server
Waffl House
Montgmery, AL
05.2009 - 02.2010
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements
- Prepared drinks according to standard recipes.
- Filled condiments and napkin containers during slack periods.
- Operated POS terminals to input orders, split bills and calculate totals.
- Trained new employees to perform duties.
- Served food and beverages to patrons and immediately remedied issues with orders.
- Accurately recorded orders on cash register and point-of-sale system.
- Greeted customers, answered questions and recommended specials to increase profits.
- Satisfied customers by topping off drinks and offering condiments, napkins and other items.
- Presented menus and answered questions regarding items.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Prepared checks, itemizing total meal costs and taxes.
- Monitored dining room for cleanliness and proper set-up at all times.
- Served food and beverages to patrons and confirmed complete orders.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Provided excellent customer service to ensure satisfaction.
- Took orders from customers accurately and in a timely manner.
- Responded to ad hoc cleaning duties at end of shift.
- Cleaned tables and chairs to prepare dining area for next customers.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Assisted in training new servers.
- Stayed informed about daily specials, new menu items, promotions.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Upheld high standards of sanitation in accordance with health department regulations.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Informed customers of daily specials and signature menu items.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Trained new employees on restaurant procedures and plating techniques.
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Delivered food orders promptly and courteously.
- Greeted guests and provided menus.
- Followed health safety guidelines when preparing and serving food products.
Education
Associate of Applied Science - Medical Assisting
Trenholm State Technical College
Montgomery Al05-2019
Skills
- Coaching
- Complaint resolution
- Mentoring
- Process improvement
- Safety
- Relationship building
- Problem-solving
- Team motivation
- Leadership
References
References available upon request.
Timeline
Team Leader
Koch Foods of Alabama
06.2021 - Current
Server/cashier
Southern Foodservice Management Inc.
03.2015 - 06.2021
Banquet Server
WorkForce
04.2013 - 03.2021
Server
Waffl House
05.2009 - 02.2010
Associate of Applied Science - Medical Assisting
Trenholm State Technical College