Jasmine Bernal
El Paso
Summary
Reliable and customer-oriented professional with 4 years of experience in customer service and fast food environments. Proven ability to communicate effectively, resolve customer issues with empathy, and maintain a positive, high-energy attitude under pressure. Skilled in handling high call volumes, food service operations, and multitasking in fast-paced settings. Adept at working both independently and collaboratively to meet service goals and ensure customer satisfaction. Recognized for strong work ethic, adaptability, and consistent performance in team-driven roles.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Medcareplus Insurance Agency
El Paso
05.2023 - 02.2024
- Resolved customer complaints through effective communication and problem-solving.
- Provide accurate information about health insurance plans, benefits, coverage options, and claims processes.
- Handle billing and payment questions, resolving discrepancies when needed.
- Respond to incoming phone calls, emails, and online inquiries from clients regarding health insurance policies and services.
Team Member
Blake’s Lotaburger
El Paso
09.2021 - 04.2023
- Provided exceptional customer service in a fast-paced restaurant environment.
- Prepared and assembled food items according to company standards.
- Maintained cleanliness and organization in dining and kitchen areas.
- Handled cash and other forms of payment.
Education
High School Diploma -
El Dorado High School
El Paso, TX06-2022
Skills
- Health insurance terminology (eg, PPO, HMO, deductibles, co-payments)
- Claims processing and resolution
- Call center phone systems
- Document handling and recordkeeping
- Handling customer complaints and concerns
- Cash handling and transaction accuracy
- Stocking and rotating inventory
- Independent and self reliant but also a team player
- Quick to embrace challenge and changes
Languages
English
Native/ Bilingual
Timeline
Customer Service Representative
Medcareplus Insurance Agency
05.2023 - 02.2024
Team Member
Blake’s Lotaburger
09.2021 - 04.2023
High School Diploma -
El Dorado High School