Jasmine Better
Owings Mills,MD
Summary
Experienced Spa Massage Therapist of over a decade looking to transition spa skills, from inside and outside of the treatment room, into an administrative position. After working very closely with spa directors and managers there is a stronger understanding of operational efficiency and client-focused service delivery, from customer relations, retail, or being a support system for employees. Highly reliable and adaptable and consistently contributing to a collaborative work environment with problem solving and communication skills.
Overview
13
13
years of professional experience
Work History
Massage Therapist
Four Seasons Hotel Baltimore
03.2022 - Current
- Delivered personalized massage therapy sessions tailored to client needs and preferences.
- Assessed clients' physical conditions to determine appropriate treatment methods.
- Maintained a clean and organized workspace, adhering to sanitation protocols.
- Educated clients on self-care techniques and wellness practices post-session.
- Trained new staff on company policies and procedures, fostering a knowledgeable team environment.
- Mentored junior therapists, providing guidance on techniques and client management.
- Implemented new massage techniques, enhancing service offerings and client satisfaction.
- Increased client satisfaction by providing exceptional service and maintaining a clean, comfortable environment.
- Developed and maintained positive relationships with clients through professional communication and follow-up to increase satisfactions and build rapport.
- Collaborated with team members to streamline processes, enhancing overall service delivery effectiveness.
- Utilized deep tissue, Swedish and myofascial massage therapy techniques to provide options to customers.
- Achieved high levels of customer satisfaction with empathetic listening skills and clear communication about treatment plans.
- Accomplished multiple tasks within established timeframes.
- Resolved customer inquiries efficiently through active listening and problem-solving techniques.
- Analyzed customer feedback to identify trends and recommend improvements for service quality.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responded to customer requests for products, services, and company information.
- Collaborated with team members to consistently deliver high-quality service in a fast-paced environment.
Massage Practitioner
The Pearl Spa
03.2014 - 03.2022
- Reduced or eliminated muscular stress and tightness through Swedish massage, implementing variety of stroke lengths, rhythms and intensities to optimize relaxation.
- Maintained client treatment records and designed long-term care programs for return customers.
- Performed at least 5 massages a day for clients seeking various therapeutic methods, including hot stone, Swedish, deep tissue, sports and pregnancy.
- Used essential oils to add aromatherapy element to massage sessions, maximizing stress relief and relaxation effect.
- Spoke with clients regarding health history, expectations, services and procedures for safety and customer satisfaction.
- Performed body scrub therapy on individuals with skin needing exfoliation or hydration using both salt and sugar scrubs and individualized oil selections.
- Grew sales with great work ethic, individualized body care plans and positive attitude.
- Addressed issues arising from athletic activity, including mobility limitations, tennis elbow, back pain and generalized pain originating from muscle tightness through deep tissue massage techniques.
- Practiced procedures to promote the highest level of health, hygiene and sanitation
Massage Practitioner
A Touch Of Luck
12.2021 - 01.2022
- Preformed seated massage on actively playing clients.
- Assessed clients carefully to determine massage needs and potential problems due to individual physical conditions.
- Advised clients on lifestyle changes to improve alignment, posture and gait for better long-term wellness.
- Provided safe, effective and appropriate massage therapy techniques during customer appointments.
Massage Practitioner
Hand and Stone
01.2013 - 01.2014
- Swedish, Sports and Deep tissue massage.
- Provided safe, effective and appropriate massage therapy techniques during customer appointments.
- Reduced or eliminated muscular stress and tightness through Swedish massage, implementing variety of stroke lengths, rhythms and intensities to optimize relaxation.
- Maintained client treatment records and designed long-term care programs for return customers.
- Addressed issues arising from athletic activity, including mobility limitations, tennis elbow, back pain and generalized pain originating from muscle tightness through deep tissue massage techniques.
- Practiced procedures to promote the highest level of health, hygiene and sanitation
Education
Massage Certification - Massage
Baltimore School of Massage
Linthicum Heights, MD02.2013
Diploma - General Studies
Wilde Lake High School
Columbia, MD05.2009
Skills
- Team motivation
- Staff supervision
- Goal setting
- Retail operations
- Multitasking and organization
- Strategic thinking
- Team collaboration
- Verbal and written communication
- Several Massage Modalities
- Healthcare Professional Consultations
- Relaxation Techniques
- Muscle and Soft Tissue Massage
- Customer Service
- Effective Communications
- Treatment Recommendation
Timeline
Massage Therapist
Four Seasons Hotel Baltimore
03.2022 - Current
Massage Practitioner
A Touch Of Luck
12.2021 - 01.2022
Massage Practitioner
The Pearl Spa
03.2014 - 03.2022
Massage Practitioner
Hand and Stone
01.2013 - 01.2014
Massage Certification - Massage
Baltimore School of Massage
Diploma - General Studies
Wilde Lake High School
References
Keeva Blackwood- Client/ Former coworker
Phone: 443-610-8853
Email:keevablackwood@yahoo.com
Kiara Simpson- Peer and Business partner
Phone: 301-828-6655
Email: Kiarasimpson@gmail.com
Bill Fortney- Former coworker
Phone: 202-471-0493
Email: billfortney14@gmail.com
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