Jose ‘Joey’ Mendoza
San Diego,CA
Summary
Results-oriented Assistant Manager and Massage Therapist prioritizing customer satisfaction and fostering strong client relationships. Proficient in sales, customer service, and wellness, delivering exceptional experiences and driving business growth. Currently pursuing further education in business to contribute to organizational success. Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Charismatic, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
11
11
years of professional experience
Work History
Assistant Manager / Massage Therapist
Upgrade Chiropractic
10.2020 - Current
- Demonstrated expertise in a variety of professional massage modalities, ensuring high service quality and client satisfaction
- Built and maintained loyal client base through exceptional customer service and personalized wellness plans
- Managed schedules, transactions, and sales, fostering positive client relationships and driving revenue growth
- Collaborated on marketing initiatives, creating content and organizing events to boost inquiries and sales.
Massage Therapist / Mentor
Massage Science
06.2019 - 05.2022
- Administered diverse massages, exceeding client expectations and fostering repeat business
- Provided enhancements such as aromatherapy and deep tissue therapy, enhancing overall client experience
- Tailored wellness plans for clients, delivering ongoing support and care to address individual needs
- Played a key role in training new therapists, ensuring service excellence within the team.
Assistant Manager / Accounts Manager
Five Star Gym & Wellness
02.2014 - 05.2019
- Managed member accounts, handled collections, and implemented marketing strategies to boost sales
- Provided excellent customer service and ensured facility organization to satisfy members
- Organized events and meetings, contributing to overall customer satisfaction and engagement.
Lead Massage Therapist
Massage Envy
12.2014 - 03.2018
- Demonstrated proficiency in various massage modalities, ensuring high client satisfaction
- Facilitated monthly culture meetings, boosting team morale and fostering a positive work environment
- Provided comprehensive training to new therapists, maintaining service excellence within the team.
Retail Sales Associate
Adidas Outlet Store - Cabazon
06.2013 - 12.2014
- Managed inventory, conducted floor sales, and exceeded sales targets, driving revenue growth
- Trained team members in product knowledge and provided exceptional customer service
- Represented the store at off-site events, promoting brand awareness and fostering positive customer relationships.
Education
Associates of Arts - Kinesiology -
San Diego City College
09.2024
Associates of Arts - Kinesiology -
College of the Desert
12.2019
Massage Therapy -
Kaplan College
12.2014
Skills
- Sales
- Customer service
- Building and maintaining client relationships
- Scheduling
- Marketing
- Event organization
- Administrative skills
- Communication skills
- Team collaboration
- Recruitment and hiring
- Team motivation
- Bilingual (Fluent in Spanish)
- Team management
- AI advancements
- Staff Development
- Graphic and Media Design
Languages
Spanish
Native/ Bilingual
English
Native/ Bilingual
Affiliations
- Participated in speech competition at College of the Desert Community College, placing in the top 3.
- Extracurricular activities in theater class, enhancing communication and team collaboration skills.
- Attended events outside of school for American Sign Language (ASL) extra credit, broadening cultural understanding.
- Received Dean’s List award at College of the Desert, maintaining a 4.0 GPA with 13 credits and perfect attendance while working full-time.
- Dean’s List award recipient at Kaplan College, maintaining perfect attendance and
excelling in coursework.
- Won a written essay contest from Massage Envy partnered with Kaplan College and was speaker of the class at graduation.
Timeline
Assistant Manager / Massage Therapist
Upgrade Chiropractic
10.2020 - Current
Massage Therapist / Mentor
Massage Science
06.2019 - 05.2022
Lead Massage Therapist
Massage Envy
12.2014 - 03.2018
Assistant Manager / Accounts Manager
Five Star Gym & Wellness
02.2014 - 05.2019
Retail Sales Associate
Adidas Outlet Store - Cabazon
06.2013 - 12.2014
Associates of Arts - Kinesiology -
San Diego City College
Associates of Arts - Kinesiology -
College of the Desert
Massage Therapy -
Kaplan College