JASMINE BLOODWORTH
Raleigh,NC
Summary
Reliable Care Coordinator dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Excels at identifying client needs and concerns to improve engagement and overall service.
Overview
5
5
years of professional experience
Work History
Patient Care Coordinator
Mercalis
06.2023 - Current
- Acted as main point of contact for patients, doctors, and other healthcare professionals by closely reviewing medical records and maintaining high levels of communication.
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Used company software and databases to maintain records of services performed and patient conditions.
Team Lead
Mercalis
09.2020 - 06.2023
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet any daily demand.
- Evaluated employee performance monthly and coached and trained accordingly, increasing quality of work and employee retention.
- Enhanced training programs to strengthen employee knowledge and promote new job opportunities from within.
Patient Experience Specialist
TrialCard
02.2019 - 09.2020
- Advised patients on copayment card programs offered, benefits within program and different distribution methods.
- Used company troubleshooting resolutions to evaluate technical problems for pharmacies while leveraging personal expertise to find appropriate solutions.
- Maintained patient happiness with forward-thinking strategies focused on addressing patients needs and resolving concerns.
- Managed on average of 40-60 calls daily from patients and pharmacies.
Education
Associate of Science - Medical Billing And Coding
Keiser University
Fort Lauderdale, FL04.2021
Skills
- Data evaluation
- Troubleshooting and diagnostics
- Team collaboration
- Technical support
- Employee Evaluation
- Training and Development
- Training and mentoring
- Leadership
Timeline
Patient Care Coordinator
Mercalis
06.2023 - Current
Team Lead
Mercalis
09.2020 - 06.2023
Patient Experience Specialist
TrialCard
02.2019 - 09.2020
Associate of Science - Medical Billing And Coding
Keiser University
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