Jasmine Bonilla
Bronx
Summary
Dynamic professional with extensive experience at UPS, excelling in package handling and sorting techniques. Proven track record of enhancing customer satisfaction through effective communication and strategic problem-solving. Recognized for speed and accuracy in high-pressure environments, ensuring timely deliveries and optimal inventory management. Fluent in [Language], fostering strong stakeholder relationships. Relability person and very punctuality.
Overview
23
23
years of professional experience
Work History
Package Sorter /Loader and Unloader
UPS
09.2017 - Current
- Supported shipping department by preparing sorted packages for transportation, reinforcing company's reputation for punctuality.
- Collaborated with team members to sort large volumes of packages quickly and accurately.
- Ensured timely delivery of packages by prioritizing urgent shipments and adhering to strict deadlines.
- Displayed strong attention to detail in sorting packages according to specific guidelines, ensuring correct deliveries every time.
Associate
Ups Store
10.2018 - 08.2019
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
- Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.
Assistant Store Manager
Ups Store
08.2008 - 12.2017
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
Associate
THE UPS STORE
08.2002 - 08.2009
- Analyzed customer data to identify trends and anticipate customer needs.
- Streamlined shipping processes by implementing efficient packing techniques and inventory management.
- Enhanced customer satisfaction, ensuring timely shipment of products and accurate order fulfillment.
- Communicated effectively with carriers to schedule pickups and deliveries, optimizing transportation logistics.
Education
GED -
WildCats
New York, NYSkills
- Package handling
- Safety procedures
- Sorting techniques
- Speed and accuracy
- [Language] fluency
Languages
Spanish
Native or Bilingual
Timeline
Associate
Ups Store
10.2018 - 08.2019
Package Sorter /Loader and Unloader
UPS
09.2017 - Current
Assistant Store Manager
Ups Store
08.2008 - 12.2017
Associate
THE UPS STORE
08.2002 - 08.2009
GED -
WildCats
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