Jasmine Boyd
Irving,TX
Summary
To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management, and problem-solving skills.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Package Handler
FedEx
06.2024 - Current
- Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
- Reduced damage rates for packages through careful handling and adherence to safety protocols.
- Proved successful working within tight deadlines and a fast-paced environment.
Liability Claims Adjuster
Allstate
12.2023 - 06.2024
- Investigated liability claims to determine the extent of the insurance company's responsibility for payment
- Maintained detailed records of all activity related to assigned cases per established procedures
- Established rapport with policyholders through clear communication, empathy, and professionalism during difficult circumstances.
Process Associate
Amazon
09.2022 - 12.2023
- Assisted in loading outgoing shipments onto delivery trucks and ensuring the security of cargo loads
- Followed safety policies, procedures, and guidelines to prevent and reduce accidents and injuries
- Worked additional hours and shifts to meet tight deadlines during peak periods
- Used handheld scanners to track inventory movement within the warehouse system.
S.M.E/Front Line Manager
Genpact
09.2017 - 07.2022
- Managed daily operations of a staff of 12-15, including scheduling shifts and assigning tasks
- Ensured service level agreements were met by providing ongoing training and feedback to employees
- Monitored employee attendance records and developed corrective action plans when needed
- Conducted regular meetings with staff to discuss goals, objectives, progress, and issues.
Emergency Dispatch Operator
Brinks Home Security
05.2011 - 09.2017
- Maintained a 5-second response time to emergency alarm activations and assessed the situation to determine the appropriate response
- Communicated effectively with individuals in stressful situations while keeping a calm and composed demeanor
- Gathered information from callers quickly and accurately using active listening skills.
Education
Associate of Applied Science -
El Centro College
12.2014
Skills
- Claims Investigation
- Policy Interpretation
- Information Gathering and dissemination
- Data Interpretation
- Negotiation
- Customer Relationship Management (CRM)
Certification
Licensed Insurance adjuster
References
References are available upon request.
Timeline
Package Handler
FedEx
06.2024 - Current
Liability Claims Adjuster
Allstate
12.2023 - 06.2024
Process Associate
Amazon
09.2022 - 12.2023
S.M.E/Front Line Manager
Genpact
09.2017 - 07.2022
Emergency Dispatch Operator
Brinks Home Security
05.2011 - 09.2017
Associate of Applied Science -
El Centro College