Jasmine Bradley
Las Vegas,NV
Summary
Experienced sales manager offering proven history of success in retail store management. Well-versed in all areas of operations, including promotional planning, financial administration and inventory management. Organized and analytical problem-solver skilled in resolving challenges to meet business demands.
Overview
22
22
years of professional experience
Work History
Senior Claim Adjuster
Progressive
06.2023 - Current
- Prepared contracts and related documentation according to strict standards.
- Conducted research to answer questions and handle issues using multiple systems and resources.
- Maintained a high level of accuracy in claim payments by thoroughly reviewing invoices and verifying coverage details before approval.
- Stayed current on industry trends and state regulations to ensure compliance in all aspects of claim handling.
- Attended industry conferences and continuing education courses to stay informed about new developments in claims management techniques.
- Conducted thorough investigations of complex claims, gathering evidence and interviewing witnesses to determine liability accurately.
- Managed a diverse caseload of automobile and casualty claims, prioritizing tasks effectively to meet deadlines and maintain productivity.
- Enhanced customer satisfaction levels by providing timely and accurate claim resolutions, maintaining clear communication throughout the process.
- Developed strong relationships with insurance agents, brokers, and policyholders by providing exceptional service during the claims process.
- Provided expert consultation services on complex or high-value cases as needed for colleagues within the department or across business lines.
Retail Store Manager
T-Mobile
07.2010 - 06.2022
- Assisted team members with delivering friendly, knowledgeable service by applying proactive monitoring and corrective action strategies.
- Managed inventory control, cash control and store opening and closing procedures.
- Managed all aspects of store operations, including organization, maintenance and purchasing functions.
- Resolved customer service issues promptly.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Managed inventory control processes to restore back stock, control costs and maintain sales floor levels to meet customer needs.
- Completed routine store inventories.
- Trained team members in successful strategies to meet operational and sales targets.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Trained and developed new employees for ease of transition into team.
- Answered questions about store policies and addressed customer concerns.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
- Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
- Met or surpassed business targets regularly through employee engagement and forward-thinking planning.
- Hired, trained and evaluated personnel in sales and marketing.
- Supported professional development of team members and supervisors at all levels to place knowledgeable candidates in leadership roles.
- Coordinated weekly conferences with store associates to communicate sales and customer service goals.
Retail Sales Consultant
AT&T MOBILTY
01.2007 - 01.2009
Wireless Specialist
T-Mobile
01.2003 - 01.2007
Education
Bachelors of Art - Criminal Justice
UNIVERSITY of NEVADA LAS VEGAS
Las Vegas, NV05.2021
Skills
- Sales Tracking
- Business Leadership
- Recruitment and Hiring
- Consultative Strategies
- Performance Assessment
- Policy Development and Enforcement
- Sales Coaching
- Market and Competitor Research
- Develop and execute strategy and action plans
- Presentation Development and Delivery
- Strong Analytical Skills
- Materials Planning and Logistics
- Payroll Administration and Timekeeping
- Process Development and Streamlining
Accomplishments
- Large Vision Business Network: Building business relationship award.
- 2021 Ranked 3rd in performance in the top 100 markets.
- 2016 Crown Club Award Winner.
- 2016 Best Of the Best Award: National Ranking.
Timeline
Senior Claim Adjuster
Progressive
06.2023 - Current
Retail Store Manager
T-Mobile
07.2010 - 06.2022
Retail Sales Consultant
AT&T MOBILTY
01.2007 - 01.2009
Wireless Specialist
T-Mobile
01.2003 - 01.2007
Bachelors of Art - Criminal Justice
UNIVERSITY of NEVADA LAS VEGAS