Dynamic employee with a proven track record at Dairy Queen, excelling in customer service and safe food handling. Demonstrated ability to resolve conflicts efficiently and enhance team workflows, significantly improving business performance. Trained new employees, ensuring high standards of cleanliness and service were maintained.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Fast Food Worker
Dairy Queen Grill & Chill
07.2023 - Current
Greeted customers promptly and took orders to keep flow of traffic moving.
Swept, mopped, wiped counters, and sanitized equipment to maintain clean food prep and dining areas.
Performed inventory, restocked workstations with supplies, and stocked food display cases with fresh selections.
Trained newly hired employees on routine tasks and customer service.
Accurately operated cash register, made change, and returned correct cash and coin to patrons.
Promptly resolved customer complaints, escalating major issues to supervisor.
Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Enhanced team workflows and employee job satisfaction by coordinating communication between managers and employees.
Education
Honors -
Kinston High School
Kinston, AL
Skills
Fast and efficient service worker
Reliable and punctual
Interpersonal communication skills
Engaging personality
Conflict resolution techniques
Customer Service
Order Management
Money Handling
Safe Food Handling
Cleaning and sanitation
Accomplishments
Duke University Talent Identification Program Participant (2019-2020)
President's Award for Educational Excellence (2019)
Kinston A Honor Roll: (2021-2022), (2022-2023), and (2023-2024)
Piney Woods Arts Festival 1st Place Winner in Kinston Category (9th Grade 2021-2022)
Piney Woods Arts Festival Best of Show for Kinston (10th Grade 2022-2023)
Affiliations
Mu Alpha Theta Member
Beta Club Member
FBLA Member
FFA Member
Volleyball Manager
Certification
Microsoft Office Specialist- Associate (March 6, 2023)