Jasmine Brown
Cincinnati
Summary
Telemetry Monitor Technician & Unit Coordinator with experience in patient monitoring, clinical coordination, administrative support, and high volume regulated environments. Strong attention to detail with the ability to monitor critical information, maintain accurate documentation, communicate changes quickly, and coordinate effectively with nursing and support teams. Brings a background in healthcare, customer service, banking, and administrative operations with strong communication, organization, and time management skills.
Overview
2
2
Certifications
8
8
years of professional experience
Work History
TELEMETRY MONITOR TECHNICIAN & UNIT COORDINATOR
Bethesda North
Cincinnati
07.2025 - Current
- Supported patient handoffs per shift with nursing and transport to maintain continuity during peak periods.
- Coordinated nursing and transport checkpoints to close communication gaps during peak periods.
- Verified intake logs each shift to protect data integrity and support timely clinical coordination.
- Monitored telemetry continuously to detect early patient deterioration.
- Triggered escalation pathways to preserve care continuity and support rapid clinical response.
- Prioritized alarms and rapid notifications to reduce false-positive distractions and keep bedside interventions focused.
MAIN BANKER
Harlow's Casino Resort & Spa
Greenville, MS
02.2024 - 05.2025
- Maintained cash-count accuracy while balancing wrappers, chips, and receipts at shift close.
- Verified large quantities of currency and wrapper contents for accuracy before releasing funds.
- Checked customer identification before cashing personal checks through the verification system.
- Tracked cash inventory levels and reported end-of-shift discrepancies to support secure closeouts.
CUSTOMER SERVICE REPRESENTATIVE
Sykes
07.2023 - 12.2024
- Maintained a first-contact resolution rate by delivering clear, accurate support during high-volume interactions.
- Managed inbound service calls across voice, chat, and email to support customers through multiple communication channels.
- Navigated multiple systems and tools to research issues, locate information, and resolve customer concerns efficiently.
- Built positive customer interactions through attentive communication that supported satisfaction and loyalty.
- Participated in ongoing training and skill development to strengthen service knowledge and call handling consistency.
- Improved customer satisfaction ratings through effective communication and responsive service recovery on complex issues.
RECEPTIONIST/ADMINISTRATIVE ASSISTANT
RNS
Greenville, MS
08.2018 - 08.2022
- Coordinate meetings, appointments, and travel arrangements for the supervisor.
- Provide administrative and clerical support using Microsoft Excel for data tracking and reporting.
- Pick, unpack, and stock inventory to keep supplies organized and available.
- Facilitate clear communication between teams to keep schedules aligned and handoffs timely.
- Organize and prioritize daily schedules to support timely communication and stronger team productivity.
Education
undefined
Mississippi Valley State University
Itta Bena, MSAssociate of Applied Science - undefined
Mississippi Delta Community College
Moorhead, MS05-2020
High School Diploma - undefined
Gentry High School
Indianola, MS05-2018
Skills
- Telemetry Monitoring
- Patient Intake & Documentation
- Patient Handoff Coordination
- Alarm Monitoring & Escalation
- Clinical Team Communication
- Vital signs monitoring
- Time management
- Customer Service
- Microsoft Excel
- Inventory Management
- Administrative Support
- Team Communication
- Medical terminology
- HIPAA compliance
Certification
SURGICAL TECH, Stewart Health Care Training Academy
Timeline
TELEMETRY MONITOR TECHNICIAN & UNIT COORDINATOR
Bethesda North
07.2025 - Current
MAIN BANKER
Harlow's Casino Resort & Spa
02.2024 - 05.2025
CUSTOMER SERVICE REPRESENTATIVE
Sykes
07.2023 - 12.2024
RECEPTIONIST/ADMINISTRATIVE ASSISTANT
RNS
08.2018 - 08.2022
High School Diploma - undefined
Gentry High School
Associate of Applied Science - undefined
Mississippi Delta Community College
undefined
Mississippi Valley State University