Sherry Dillon
Harrison,US
Summary
Cardiac Monitor Tech for AYA Healthcare for the last year with greater than 30 years experience as a monitor tech. HIM Technician with a proven track record at North Arkansas Regional Medical Center for enhancing healthcare data standards and ensuring meticulous medical record auditing. Adept in HIM software, excelling in quality improvement, and recognized for exceptional organizational skills and a strong commitment to patient privacy. Hardworking, highly motivated professional eager to lend combined knowledge and skills to enhance business performance. Operates well in both individual and team capacities, leveraging seasoned work ethic to quickly adapt to different processes and drive company objectives. Resourceful and results-driven with a passion for growth and efficiency to meet company needs and increase service value. Seeking to utilize excellent communication, interpersonal, and organizational skills to complete tasks. Reliable with a good work ethic and the ability to quickly adapt to new tasks and environments. Reliable worker with excellent communication, time management, and computer skills. A driven and detail-oriented individual with a desire to use analytical and problem-solving skills to meet goals. Detail-oriented professional with excellent communication, interpersonal, and creative thinking skills. Aiming to leverage my abilities to successfully fill the vacancy at your company. Frequently praised as hard-working by my peers, I can be relied upon to help your company achieve its goals.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Cardiac Monitor Technician
Aya Healthcare
Spartanburg, South Carolina
11.2025 - 05.2026
- Monitored patient heart rhythms using advanced telemetry equipment.
- Analyzed data from cardiac monitors to identify potential abnormalities.
- Collaborated with healthcare teams to ensure timely interventions and patient safety.
- Trained new staff on cardiac monitoring protocols and equipment usage.
- Improved workflow efficiency by implementing standardized reporting procedures.
- Monitored patients' heart rhythms and functions through cardiac monitoring strips.
- Served as a dependable resource for nurses and other healthcare staff, providing guidance on proper lead placement and interpretation of cardiac monitor findings.
- Demonstrated strong attention to detail while analyzing complex waveform patterns for abnormalities or changes in patient condition.
- Assisted in saving lives through efficient recognition and reporting of life-threatening arrhythmias.
- Improved patient care by accurately interpreting and reporting cardiac monitor readings.
- Facilitated smooth transitions between shifts by providing comprehensive handover reports detailing any significant events or observations during monitoring periods.
- Maintained accurate and detailed records of patient information and treatments.
- Exemplified professionalism and discretion while working with sensitive patient information, upholding strict confidentiality standards at all times.
- Reduced response time for critical events with vigilant monitoring of cardiac rhythms and alerts.
Cardiac Monitor Technician
TRU Staffing Partners, Inc.
Scottsburg, IN
05.2024 - 11.2025
- Highly experienced Cardiac Monitor Technician with greater than 25 years experience.
- Proficient in interpreting cardiac rhythms and maintaining equipment.
- Dedicated to prioritizing patient safety and collaborating with medical teams to enhance outcomes.
- Seeking to contribute to a dynamic healthcare
- Communicated urgent and routine changes in cardiac rhythms to nurses and physicians, ensuring timely and effective patient care.
- Maintained and troubleshot telemetry equipment ensuring optimal uptime and performance.
HIM Technician
North Arkansas Regional Medical Center
Harrison, AR
04.2023 - 05.2024
- Reviewed medical records for accuracy prior to submitting them for coding or transcription purposes.
- Processed release of information requests in accordance with HIPAA laws and other applicable regulations.
- Participated actively in team meetings aimed at improving departmental processes through brainstorming sessions.
- Tracked down missing documentation when necessary by contacting physicians offices or other departments within the organization.
- Provided data entry services to maintain accurate patient records in EHR systems, utilizing strong organizational and problem-solving skills.
- Utilized critical thinking abilities to quickly analyze large amounts of data while ensuring accuracy and efficiency.
- Maintained confidentiality of patient health information as required by HIPAA regulations.
- Assisted HIM department staff with daily tasks such as filing paperwork, answering phones, making copies and scheduling appointments.
- Protected security of medical records to ensure that confidentiality was maintained.
Telemetry Monitor Technician
Cox Medical Center Branson
Branson, MO
02.2005 - 04.2021
- Excellent knowledge of telemetry rhythms and arrhythmias.
- Adept at preparing patient rooms for admission and discharge procedures.
- Trained in implementing appropriate interventions when needed based on patient assessment findings.
- Ability to recognize changes in vital signs that may indicate an emergency situation.
- Proficient in operating medical equipment such as cardiac monitors, blood pressure machines, and pulse oximeters.
- Skilled in recognizing abnormal readings on ECG monitors and reporting them immediately to the attending physician or nurse practitioner.
- Demonstrated expertise in monitoring, interpreting and documenting patient vital signs.
- Well-versed in troubleshooting technical issues related to medical devices used for telemetry monitoring.
- Adept at utilizing critical thinking skills when assessing changes in patient condition.
- Monitored patients' blood pressure and heart rate using electrocardiogram (EKG) equipment during diagnostic and therapeutic procedures notified physician if something appears wrong.
- Supervised and trained other cardiology technologists and students.
- Checked, test, and maintain cardiology equipment, making minor repairs when necessary, to ensure proper operation.
- Adjusted equipment and controlled according to physicians' orders and established protocol.
- Performed general administrative tasks, such as scheduling appointments and ordering supplies and equipment.
Education
Emergency in Emergency Medical Services - 2Yrs of College
North Arkansas College
North, Arkansas, US12-1997
Emergency Medical Services - Associate's degree
North Arkansas College
Harrison, ArkansasHigh School Diploma - undefined
East Prairie High School
East Prairie, MO05-1984
Skills
- Medical scheduling
- In-person customer service
- Managing customer accounts
- Improving customer support response time - Customer support response time improved (More than 30%)
- Microsoft Office
- Vital signs
- Customer support - Customer support experience (More than 20 years)
- Typing
- Hospital Experience
- Attention to detail
- Microsoft Excel (10 years)
- Billing issue inquiries
- Medical Office Procedures
- Customer training
- International customer service experience
- Cardiovascular patient monitoring
- Managing teams in a customer support role - Largest customer support team managed (11-15 team members)
- Customer service video conferencing
- Meditech
- Cardiovascular documentation
- Technical support
- Windows
- EKG
- Computer literacy
- ECG placement
- Internal employee customer service
- Government agency customer support
- Software troubleshooting
- Arrhythmia emergency response
- Medical administrative support
- Health information management
- Customer service
- Cerner
- Phone call management
- Non-technical user support
- Filing
- Technical user customer support
- Financial auditing
- Live chat
- Arrhythmia analysis
- Patient monitoring
- Customer support experience within healthcare industry
- HIPAA (10 years)
- Providing product information
- Cardiology
- Order inquiry handling
- Email customer support
- (CMAS) Heartsaver First Aid (First Aid)
- Medical Terminology (10 years)
- Customer service through social media
- Customer issue escalation
- Customer returns handling
- Phone etiquette (10 years)
- Phone customer support
- Communication with cardiovascular healthcare team
- Leadership (10 years)
- Telemetry
- Cardiac arrest emergency response
- Communication skills
- Transcription
- Critical care experience
- ECG equipment
- Small business owner customer support experience
- Process improvement
- Data entry
- Heartsaver CPR AED (CPR AED)
- Managing diagnostic technician teams - Largest diagnostic technician team managed (6-10 team members)
- Clerical experience
- Microsoft Teams
- Technical troubleshooting support
- Time management
- Order processing
- SMS customer support
- Partner customer support
- Handling customer exchanges
- Clinical Documentation
- Heart rhythm anomaly interpretation
- EHR systems
- Patient assessment
- Discharge planning
- Individual consumer customer service
- Organizational skills
- Multitasking
- Computer skills
- Cardiovascular technology - Cardiovascular technology experience (More than 20 years)
- Hemodynamic monitoring
Certification
- CPR Certification
- BLS Certification May 2026 to May 2028
- Heartsaver Certification
- First Aid Certification
- Driver's License
Languages
English
Timeline
Cardiac Monitor Technician
Aya Healthcare
11.2025 - 05.2026
Cardiac Monitor Technician
TRU Staffing Partners, Inc.
05.2024 - 11.2025
HIM Technician
North Arkansas Regional Medical Center
04.2023 - 05.2024
Telemetry Monitor Technician
Cox Medical Center Branson
02.2005 - 04.2021
High School Diploma - undefined
East Prairie High School
Emergency in Emergency Medical Services - 2Yrs of College
North Arkansas College
Emergency Medical Services - Associate's degree
North Arkansas College