Networking
Years of professional experience
Hi, I’m
Kristy Elrod
Human Services- Healthcare Advocate
Harrison,Arkansas
If one is lucky, a solitary fantasy can totally transform one million realities.
Maya Angelou
Summary
Accomplished Advocate and Medical Assistant transitioning to Patient Advocate & Experience Navigator, bringing a decade of robust medical office management and patient communication skills. With a background in advocacy, I specialize in providing support in navigating the healthcare system, resolving patient inquiries, giving detailed explanations of medical services, and fostering positive and informative interactions. Aims to leverage collaborative skills to improve care quality and patient engagement, emphasizing patient needs.
Overview
13
2
Healthcare Certifications
4
Advocacy Work
10
Healthcare Work
Work History
Ozark Rape Crisis Center
Advocacy Services Coordinator- Victim Advocate
06.2021 - 08.2024
Job overview
- Led office operations, supervising personnel and volunteers for optimal efficiency
- Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
- Established partnerships with community service providers, expanding support network
- Formulated advocate training curriculum, conducting bi-annual training sessions
- Coordinated volunteer advocate meetings, fostering team collaboration
- Managed 24-hour crisis hotline, ensuring continuous patient support
- Gathered and organized materials to support operations.
- Improved survivor support by providing crisis intervention and emotional assistance during medical exams and law enforcement interviews.
- Assisted in obtaining protective orders for survivors, ensuring their safety and wellbeing.
Arkansas Division of Workforce Services
Job Services Coordinator
04.2021 - 06.2021
Job overview
- Coordinated workforce services, fostering partnerships with local businesses to enhance job placement rates and improve community employment outcomes
- Streamlined job matching processes, reducing average placement time and increasing successful employment matches for diverse job seekers
- Provided personalized career guidance, empowering job seekers to overcome barriers and secure sustainable employment opportunities
- Implemented new digital tools for resume building and skill assessment, modernizing service delivery and improving user experience
State of Arkansas (Dept of Child and Family Services)
Family Service Worker
02.2020 - 01.2021
Job overview
- Delivered comprehensive family support services, including mental health and social adjustment resources
- Developed and executed case plans, ensuring improved service delivery
- Prepared legal documentation and provided court testimony regarding custody and abuse cases
- Identified and reported signs and symptoms of violence, abuse and neglect for immediate intervention and remediation.
- Contributed to program development, implementing new initiatives to better meet the evolving needs of families served.
Diagnostic Clinic of Longview
National Registered Certified Medical Assistant
11.2011 - 02.2020
Job overview
- Facilitated efficient patient consultations by conducting vitals checks, verifying data, and documenting symptoms
- Administered diagnostic tests and collected specimens, aiding in accurate patient diagnoses
- Streamlined clinicians' procedures, such as biopsies, by ensuring patient comfort and procedure efficiency
- Enhanced patient check-in process through meticulous data verification and paperwork organization
- Called and faxed pharmacies to submit prescriptions and refills.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
Education
Kilgore College, Kilgore, TX
Certfication from Phlebotomy
LeTourneau University, Longview, TX
Bachelor of Science from Human Services
12.2017
Kilgore College, Kilgore, TX
Associate of Science from General Studies
12-2015
Skills
- Remote Collaboration
- Service Explanation
- Electronic Communication
- Patient Support
- Problem Solving
- Customer Service
- Data Entry
- MS Office
- HIPAA Compliance
- Medical Terminology
- Patient Scheduling
- Multicultural Sensitivity
- Social Media Engagement
- Victim support
Certification
- Certified Clinical Medical Assistant (CCMA) - National Healthcareer Association (NHA).
- Basic Life Support (BLS) - American Heart Association.
- National Certified Phlebotomy Technician (NCPT) - National Center for Competency Testing (NCCT).
Work Preference
Work Type
Full TimeWork Location
RemoteImportant To Me
Work-life balanceWork from home optionPaid time offCareer advancementHealthcare benefitsPaid sick leave401k matchFlexible work hoursInterests
Volunteer work
Vlogging
Travel
Sports
Social media
Languages
English
Native or Bilingual
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Software
Project and Process Management
Digital Marketing
Content Management
Design and Multimedia
Microsoft Office
Google Drive
Google Workspace
Collaboration Tools
Affiliations
- Board President of a Non Profit athletic club for kids- Heat Athletics. Spearhead fundraisers and grant writing for the organization.
Accomplishments
- Supervised team of 10 volunteer and staff members.
- Collaborated with community businesses in the development of CoSAR (Council on Sexual Assault Response).
- Recognized for outstanding dedication to patient care.
- Recognized for going above and beyond the call of duty.
Timeline
Advocacy Services Coordinator- Victim Advocate
Ozark Rape Crisis Center
06.2021 - 08.2024
Job Services Coordinator
Arkansas Division of Workforce Services
04.2021 - 06.2021
Family Service Worker
State of Arkansas (Dept of Child and Family Services)
02.2020 - 01.2021
National Registered Certified Medical Assistant
Diagnostic Clinic of Longview
11.2011 - 02.2020
- Certified Clinical Medical Assistant (CCMA) - National Healthcareer Association (NHA).
- Basic Life Support (BLS) - American Heart Association.
- National Certified Phlebotomy Technician (NCPT) - National Center for Competency Testing (NCCT).
Kilgore College
Certfication from Phlebotomy
LeTourneau University
Bachelor of Science from Human Services
Kilgore College
Associate of Science from General Studies
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