Jasmine Bryson
Banker
Cincinnati,Ohio
Overview
10
10
years of professional experience
3
3
Certifications
Work History
Credit Bureau Specialist
Fifth Third Bank
Cincinnati, Ohio
10.2023 - 03.2025
- Resolved credit bureau disputes efficiently, adhering to FCRA and CDIA guidelines.
- Research complex customer, and internal Retail and/or Affiliate inquiries and account discrepancies resolving fraudulent cases.
- Creating quotes by analyzing principal balance.
- Resolved Office of the President concerns promptly and effectively.
- Arranged and managed team meeting logistics for organizational matters.
Billing Specialist
Fifth Third Bank
10.2019 - 10.2023
- Working closely with attorneys handling foreclosure, bankruptcy, eviction, and litigation invoices for mortgage loans.
- Executed property security measures within billing guidelines for investors like Conventional, FHA, USDA, VA, Freddie, and Fannie.
- Managed formula scripts in excel processing invoices, and sustained reports distributed to management and third-party vendors.
- Researched and resolved billing discrepancies to enable accurate billing.
- Enhanced customer satisfaction with effective communication, and timely and accurate invoices.
Mortgage Counselor
Fifth Third Bank
09.2017 - 10.2019
- Managed a diverse portfolio of clients and maintaining communication to ensure homeownership goals.
- Provided ongoing support to approved borrowers handling mortgage payments, escrow changes and/or shortages, reinstatement amount, and pay offs.
- Mailing statements and hardship documents.
- Exceeded performance metrics and cured the most defaulted payments on accounts in one month.
Customer Care Advocate
Humana Pharmacy
08.2015 - 05.2016
- Refill and track prescriptions, provide drug coverage and benefit information.
- Update demographics, address, and account balances.
- Complete requests for invoices and refund reimbursement.
Education
Bachelor of Science - Business Management
Western Governors University
Salt Lake City, UT 05.2001 -
Skills
Fifth Third Bank
- Prompts Award 2021, Prompts Award 2022 For perfect servicing
- Circle of Excellence Award, 2020, Assisted with outstanding volume in another department
- Rocks Award, 2019, For working as One Bank assisting Escrow Department in a project
- Customer satisfaction Certificate over 10 randomly selected perfect 100s
Soft Skills:
- Excellent Communication skills
- Teamwork and collaboration
- Time management abilities
- Adaptability and flexibility
Hard Skills:
- Proficient in Microsoft 365 software; Excel scripts, and formulas, Power Point, etc
- Systems: Empower, Cacs, Black Knight, Sagent, Ace, Invoice Management
- Streamlining analytical processes
Certification
Leadership
Timeline
Management
04-2025
Strategic Thinking and Innovation
03-2025
Leadership
01-2025
Credit Bureau Specialist
Fifth Third Bank
10.2023 - 03.2025
Billing Specialist
Fifth Third Bank
10.2019 - 10.2023
Mortgage Counselor
Fifth Third Bank
09.2017 - 10.2019
Customer Care Advocate
Humana Pharmacy
08.2015 - 05.2016
Bachelor of Science - Business Management
Western Governors University
05.2001 -