CHRISTINA MANNO
Arnold,MO
Summary
Talented and driven management professional with a legal background along with extensive experience within the banking operations industry. Proven expertise in navigating regulatory frameworks and ensuring compliance. Adept at streamlining processes to enhance operational efficiency and mitigate legal risks. Highly motivated with an exceptional ability to multi-task, delegate and perform various responsibilities. Possesses an effective combination of communication and team building skills that consistently contribute to personal and professional success by meeting goals, setting objectives, identifying challenges, and placing focus on solutions.
Overview
25
25
years of professional experience
Work History
Manager, Loan Operations
Midland States Bank
06.2017 - Current
- Maintain oversight of multiple remote/hybrid teams
- Manage to all Business Standards and KPIs
- Identify and resolve operational challenges to maintain productivity
- Effective team leader and motivator
- Execute on multiple projects to drive efficiency through automation
- Develop, mentor, train, and support direct reports and identify high potential employees
- Demonstrated experience in mergers, contributing to successful integration processes including systems testing, analysis and training
- Manage vendor relationships and ensure their compliance with applicable laws and regulations
- Implement and maintain quality standards to ensure high-quality performance and service
- Foster collaboration among different departments to ensure seamless operations
- Increased team productivity by implementing streamlined processes and effective communication strategies.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Established team priorities, maintained schedules and monitored performance.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
Assistant Manager, Default Servicing
Midland States Bank
06.2016 - 05.2017
- Monitor all stages of delinquency for both conventional and government loans including FHA, Freddie Mac, FNMA, VA, USDA and GNMA
- Train and support default team to adhere to policies and procedures
- Maintain knowledge of regulations and servicer requirements
- Manage salary expense through reduction of overtime and departmental efficiencies
- Monitor productivity to ensure timelines and consistently meet all applicable regulatory guidelines
- Provide support to staff by interpreting and resolving problems related to procedures and processes
- Escalate any issues that may arise that may have widespread implications
- Ensure all department procedures and controls are working as expected.
Legal Litigation Specialist
Midland States Bank
07.2015 - 06.2016
- Responsible for pre foreclosure /due diligence review on all legal cases prior to referral to attorney for foreclosure commencement or bankruptcy referral
- Monitor progress of pending cases and initiate action to ensure legal pleadings, reports, correspondence are prepared and submitted within established timelines
- Prepares reinstatement, payoff, and judgment bid figures for attorneys and/or investors
- Ensure foreclosure and bankruptcy activities are completed in accordance with investor, insurer and/or government agency guidelines while adhering to established Key Performance Indicators
- Notify investor, private mortgage insurance provider, FHA, Freddie Mac, FNMA, VA, USDA and GNMA as applicable of foreclosure sale results.
Paralegal/Office Manager
UAW Legal Services Plan
07.1999 - 07.2015
- Support a team of six attorneys in the preparation of pleadings, motions, and various court documents
- Compose and revise legal documents, including deeds, affidavits, contracts, and pleadings
- Assist attorneys, in all phases of probate proceedings, including the appointment of a personal representative to final distribution of estate assets, in multiple counties
- Prepare bankruptcy petitions and assist attorneys in meeting all bankruptcy requirements
- Conduct client interviews for facts and information relating to new legal matters
- Create system procedures for bankruptcy, probate, guardianship, estate planning, and real estate.
Education
Certificate of Proficiency - Legal Studies For Paralegal
St. Louis Community College
St Louis, MOAssociate of Applied Science - Office Systems And Technologies
Jefferson College
Hillsboro, MOSkills
- Strategic Leadership
- Quality Assurance/Audit Coordination
- Process Optimization
- Default Servicing
- Foreclosure/Bankruptcy
- Loss Mitigation/Financial Analysis
- Loan Funding/Booking
- Vendor Management
- Risk Management
- Cross-functional Collaboration
- Regulatory Compliance
- Dispute Resolution
- Operational Efficiency
- 2021/2022 Mgr Operational Excellence Award
- Team Collaboration
- Salesforce
- Change Management
- BI Reporting
Timeline
Manager, Loan Operations
Midland States Bank
06.2017 - Current
Assistant Manager, Default Servicing
Midland States Bank
06.2016 - 05.2017
Legal Litigation Specialist
Midland States Bank
07.2015 - 06.2016
Paralegal/Office Manager
UAW Legal Services Plan
07.1999 - 07.2015
Certificate of Proficiency - Legal Studies For Paralegal
St. Louis Community College
Associate of Applied Science - Office Systems And Technologies
Jefferson College
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