Diana R. Howard
Austin,TX
Summary
Multi-talented Banking Manager with 35 years of experience, knowledgeable about sales, operations, and personnel management. Successful at stepping into diverse positions and making immediate positive contributions. Focused on optimizing operations and motivating employees.
Overview
21
21
years of professional experience
Work History
SVP Loan Operations Manager
Horizon Bank
01.2016 - 06.2024
- Responsible for the overall management of the Commercial Loan Operations Department
- Managed on-boarding of Newly and Renewal Originated Loans.
- Delivered exceptional customer service by implementing best practices and fostering a culture of accountability within the organization.
- Hired and managed employees to maximize productivity while training staff on best practices and protocols.
- Championed innovation by encouraging cross-functional teams to pursue creative solutions to complex challenges.
- Established a culture of continuous improvement, leading by example to drive operational excellence across the organization.
- Enhanced company performance by implementing new strategies and streamlining operations.
- Identified opportunities to improve business process flows and productivity.
- Developed and implemented new strategies and policies in collaboration with executive partners to establish and achieve long-term business objectives, providing company with strong and sustainable organizational leadership.
- Restructured departments for increased efficiency, optimizing resource allocation and improving communication between teams.
- Developed and implemented new strategies and policies to establish long-term business objectives and provide strong and sustainable organizational leadership.
- Developed, coached and provided feedback to top-performing teams using strong leadership and analytical thinking skills.
- Developed measurement tools, dashboards, and reports to track metrics on adoption and effectiveness of initiatives.
Commercial Loan Operations Manager III
BBVA Compass
06.2011 - 01.2016
- Directed, led, supervised, and managed team associates to perform against key business goals within Commercial Loan Operations teams in Austin Texas and Birmingham Alabama.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
Private Banker Wealth Management
Wells Fargo
08.2003 - 01.2010
- Established new accounts for high-net-worth individuals and serviced existing accounts to maximize revenue.
- Generated new business leads by leveraging existing connections and attending industry conferences.
- Negotiated favorable loan terms for clients while balancing the bank''s risk profile through prudent decision-making processes.
- Successfully managed a diverse client portfolio that included entrepreneurs, professionals, and high-net-worth families.
Education
Bachelor of Arts - Behavioral Sciences
University of Houston
Houston, Texas05.1984
Skills
- Relationship Management
- Retail Banking
- Commercial Banking
- Operations Management
- Policies and Procedures
- KPI Tracking
- Process Improvements
- Procedure Implementation
- Performance Improvement
- Leadership and People Development
- Relationship and Team Building
- Cross-Functional Collaboration
- Management Team Leadership
- Operational Excellence
- Strategic leadership
Coursework
- Rice University
- Sam Houston State University
- George Mason Law School
- Harvard ManageMentor
Personal Information
Title: SVP / Loan Operations Manager
Hobbies and Interests
- Travel
- Literature
- Active volunteer member
Additional experience
- Commercial Portfolio Manager - Bank One, Austin, Texas
- Consumer Lending Relationship Manager (Call Center) - Bank One, Houston, Texas
- Accounting - ProBank, Houston, Texas
- FDIC - Houston, Texas
- Credit Support Officer - Bank of America
Timeline
SVP Loan Operations Manager
Horizon Bank
01.2016 - 06.2024
Commercial Loan Operations Manager III
BBVA Compass
06.2011 - 01.2016
Private Banker Wealth Management
Wells Fargo
08.2003 - 01.2010
Bachelor of Arts - Behavioral Sciences
University of Houston