Justin Braswell
Greenwood,MS
Summary
Accomplished Senior Vice President at Bank of Commerce with a proven track record in enhancing loan operations and customer service. Expert in strategic leadership and operational efficiency, significantly improving process flows. Skilled in critical thinking and problem resolution, fostering a culture of accountability and driving business growth.
Experienced with strategic planning, operational management, and team leadership. Utilizes comprehensive business acumen to drive organizational success and foster growth. Track record of implementing effective strategies that enhance productivity and profitability.
Overview
14
14
years of professional experience
Work History
Senior Vice President, Loan Operations
Bank of Commerce
12.2011 - Current
- Hired and managed employees to maximize productivity while training staff on best practices and protocols.
- Delivered exceptional customer service by implementing best practices and fostering a culture of accountability within the organization.
- Identified opportunities to improve business process flows and productivity.
- Restructured departments for increased efficiency, optimizing resource allocation and improving communication between teams.
- Established and directed successful programs focused on Loan Software and loan Processing.
- Analyzed industry trends and tracked competitor activities to inform decision making.
Customer Service Representative
Regions Bank
01.2011 - 12.2011
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
Education
Graduate School of Banking - Banking And Finance
Louisiana State University
Baton Rouge, LA06-2018
Skills
- Strategic leadership
- Loan operations
- Customer service
- Policies and procedures
- Loan programs
- Critical thinking
- Problem resolution
- Mergers and acquisitions
- System implementation
- Loan terms
- Operational leadership
Timeline
Senior Vice President, Loan Operations
Bank of Commerce
12.2011 - Current
Customer Service Representative
Regions Bank
01.2011 - 12.2011
Graduate School of Banking - Banking And Finance
Louisiana State University
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