Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jasmine Bullock

Covington,GA

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Overview

11
11
years of professional experience

Work History

Customer Service Representative/Life & Health Insurance Agent

Chime Solutions
01.2016
  • Performed quote calculations and provided comprehensive insurance guidance to Medicare beneficiaries through both inbound and outbound telephone interactions.
  • Utilized a needs-based selling approach to identify the specific requirements of retirees, responded to inquiries, resolved concerns, and advised on suitable plans.
  • Consistently enrolled 50 retirees on a daily basis into chosen health insurance, prescription drug, vision, and dental plans by faithfully delivering scripted information.

Production Associate

Dg Solutions
01.2017 - Current
  • Assisted in managing the processing of more than 60 million surveys annually in the regulated healthcare sector.
  • Efficiently organize team workflow by prioritizing printed mailings according to specified due dates.
  • Inspected final products to assess compliance with quality standards and established tolerances.
  • Used hand-held scanners and physical logs to accurately track item movements.

Production Supervisor

Trinity Services Group
01.2015 - 01.2016
  • Oversaw the documentation and training of production procedures and work instructions.
  • Supervised food preparation and serving processes to guarantee adherence to proper procedures.
  • Conducted inspections and maintained cleanliness in food preparation areas to ensure safe and sanitary food-handling practices.

Office Associate

GW Insurance Agency
01.2014 - 01.2015
  • Handled the processing of automobile insurance payments.
  • Provided assistance to customers in-person and over the phone by furnishing auto insurance quotes.
  • Ensured the maintenance of updated and easily accessible files and records.

Cashier

Captain D’s
01.2013 - 01.2014
  • Ensured excellent customer service by warmly greeting each customer and promptly placing their orders.
  • Effectively handled the register, processing both credit card and cash payments.
  • Ensured proper stocking of food items and maintained a clean dining area.

Education

High School Diploma -

Bainbridge High School
Bainbridge, GA
2013

Skills

  • Strong Telephone Etiquette
  • Educational Opportunities
  • Customer Data Confidentiality
  • Online Systems
  • Document and Records Management
  • Calm and Professional Under Pressure
  • Attention to Detail
  • Explaining Policies
  • Understanding Customer Needs
  • Call Volume and Quality Metrics
  • Membership Inquiries and Renewals

Timeline

Production Associate

Dg Solutions
01.2017 - Current

Customer Service Representative/Life & Health Insurance Agent

Chime Solutions
01.2016

Production Supervisor

Trinity Services Group
01.2015 - 01.2016

Office Associate

GW Insurance Agency
01.2014 - 01.2015

Cashier

Captain D’s
01.2013 - 01.2014

High School Diploma -

Bainbridge High School

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Jasmine Bullock