JASMINE BURKS
Durham,NC
Summary
Financial services professional with extensive experience in patient financial counseling and support. Known for delivering solutions that enhance patient satisfaction and streamline billing processes. Excellent team collaborator with results-driven mindset, adaptable to evolving healthcare environments. Skilled in financial analysis and customer service, with reputation for reliability and flexibility.
Overview
18
18
years of professional experience
Work History
Financial Care Counselor
Duke Health System
07.2025 - Current
- Provided financial counseling to patients, ensuring understanding of billing and payment options.
- Verified patient insurance information to ensure accuracy and completeness for claims processing.
- Collaborated with healthcare providers to obtain necessary documentation for authorizations.
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Coordinated communication between medical staff and patients to enhance service delivery.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Handled inbound inquiries regarding healthcare services and benefits, ensuring accurate information delivery.
- Oversaw daily cash operations, ensuring accurate and timely processing of transactions.
Patient Service Associate
Duke Health System
11.2024 - Current
- Promoted a welcoming atmosphere by greeting patients upon arrival, quickly addressing their needs.
- Streamlined check-ins , check-outs and appointment scheduling for improved patient flow and reduced wait times.
- Maintained confidentiality by properly handling sensitive patient information in accordance with HIPAA guidelines.
- Contributed to a positive work environment by effectively collaborating with medical staff and other departments.
- Assisted patients with insurance verification, ensuring accurate billing.
- Collection of copays, deductibles, or other fees from patients at the time of service.
Patient Transport Team Lead
Duke Health System
07.2023 - 08.2024
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Trained new team members by relaying information on company procedures and safety requirements.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
- Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
- Worked different stations to provide optimal coverage and meet production goals.
Patient Transporter
Duke Health System
06.2022 - 07.2023
- Warmly greeted patients and visitors and made each feel welcome.
- Transported patients to testing and treatment units, operating rooms and other areas using moveable beds, wheelchairs, and stretchers.
- Reduced patient anxiety during transport by maintaining open communication and answering questions.
- Maintained cleanliness of transport equipment to minimize infection risk for patients and staff.
- Assisted in the transfer of critically ill patients within the hospital, demonstrating exceptional attention to detail and medical protocol adherence.
- Assisted with discharge process by escorting patients with belongings to leave facility safely and comfortably.
Housekeeping Specialist
Duke Health System
04.2021 - 06.2022
- Contributed to efficient hospital operations by promptly responding to housekeeping requests and emergencies.
- Collaborated with nursing staff to address unique cleaning needs for patients with special requirements or conditions.
- Enhanced infection control efforts through thorough disinfection of high-touch surfaces and pat
- Skilled at working independently and collaboratively in a team environment.
Direct Caregiver
Makin Choices
11.2018 - 04.2021
- Documented client progress regularly, sharing updates with healthcare teams and family members as appropriate.
- Collaborated with healthcare professionals to develop tailored care plans for each individual client.
- Assisted clients in achieving personal goals by encouraging independence and offering guidance when needed.
- Coordinated meal planning for specialized diets while adhering to nutritional guidelines set forth by healthcare providers.
Caregiver
Caring Hands LLC
05.2008 - 11.2018
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Assisted patients with daily living activities, improving their overall quality of life.
- Performed light housekeeping duties to maintain a clean, safe, and organized living space for patients.
- Demonstrated adaptability when faced with unexpected situations or emergencies by implementing appropriate interventions quickly and efficiently.
- Provided physical assistance for mobility, promoting independence and safety in the home environment.
Education
HSD -
Southern High School
Durham, NC06.2008
Skills
- Healthcare management
- Workplace professionalism
- Efficient appointment management
- Insurance eligibility verification
- Maintaining patient confidentiality
- Customer engagement
- Cash flow management
Timeline
Financial Care Counselor
Duke Health System
07.2025 - Current
Patient Service Associate
Duke Health System
11.2024 - Current
Patient Transport Team Lead
Duke Health System
07.2023 - 08.2024
Patient Transporter
Duke Health System
06.2022 - 07.2023
Housekeeping Specialist
Duke Health System
04.2021 - 06.2022
Direct Caregiver
Makin Choices
11.2018 - 04.2021
Caregiver
Caring Hands LLC
05.2008 - 11.2018
HSD -
Southern High School