Kadara Crisp
Roxboro
Summary
Financial Care Counselor with 11+ years of combined healthcare experience in patient-facing roles. Skilled in patient care, financial counseling, vital sign monitoring, and patient data analysis, with a track record of improving patient satisfaction and streamlining admission, discharge, and financial aid processes. Strengths include clear communication, team collaboration, de-escalation, and process improvement; pursuing Medical Billing & Coding/Health Information Technology and committed to advancing clinical and diagnostic expertise.
Overview
12
12
years of professional experience
3
3
years of post-secondary education
Work History
Financial Care Counselor
Duke University Health System
Durham
06.2025 - Current
- Provided comprehensive financial counseling to patients, improving understanding of billing processes and enhancing patient satisfaction.
- Streamlined financial aid processes, resulting in reduced wait times for approvals and increased access to necessary healthcare services.
- Fostered strong relationships with patients, ensuring they felt heard and valued throughout their financial journey.
- Analyzed patient financial data to identify trends, informing targeted outreach strategies and increasing overall engagement.
- Coordinated with healthcare teams to address patient concerns, effectively bridging communication gaps and facilitating smoother financial interactions.
- Cultivated a welcoming environment for patients, ensuring their concerns were prioritized and enhancing overall satisfaction with financial processes.
Clinical Support Tech
UNC Medical Center
Chapel Hill
07.2022 - 12.2024
- Assisted medical staff with patient care tasks and equipment management.
- Monitored and documented patient vital signs and health information consistently.
- Prepared and maintained medical supplies and equipment for clinical procedures.
- Maintained accurate records in electronic health systems for easy access.
HUC/CNA
Duke University Hospital
Durham
09.2021 - 04.2022
- Answer phone at the nursing station to assist families and patients on the unit and assist with families entering and exiting the locked unit.
- Handle documentation in regards to patients being admitted to our unit and discharged from our unit.
- Provide patient care across hospital units, enhancing team efficiency and patient outcomes.
- Monitor vital signs and blood sugars, ensuring timely and accurate data collection.
- Support nursing staff with essential tasks, fostering a collaborative healthcare environment.
- Adapt swiftly to varied medical environments, implementing creative solutions for patient comfort and care optimization in the float pool role.
- Foster strong interdepartmental relationships, enhancing team efficiency and patient care quality through effective communication and support.
- Analyze and interpret patient data, including vital signs and blood sugar levels, to assist in informed decision-making for optimal care strategies.
- Coordinated patient care activities as HUC/CNA, enhancing communication between medical staff and improving overall patient experience at Duke University Hospital.
- Meticulously maintained patient records and managed administrative tasks, ensuring accuracy and compliance with hospital protocols.
- Provided compassionate care to patients, addressing their needs promptly and fostering a comforting environment during their hospital stay.
- Streamlined admission and discharge processes, reducing wait times and increasing patient satisfaction scores.
- Proposed and implemented efficiency improvements in daily workflows, contributing to enhanced departmental productivity and patient care quality.
Nursing Assistant
Alamance Regional Medical Center
Burlington
10.2020 - 01.2021
- Assisted nursing staff with patient care and daily living activities.
- Monitored vital signs and reported changes to medical personnel.
- Maintained a clean and safe environment for patients and staff.
- Supported patients with mobility and transportation needs within the facility.
- Documented patient information accurately in electronic health records.
- Communicated effectively with patients and families regarding care plans.
- Provided emotional support and companionship to patients during recovery.
- Assisted patients with their activities of daily living, including eating, grooming, toileting, ambulation, and hygiene.
- Assisted nurses and physicians with patient care, including bathing, dressing, transferring to beds and wheelchairs, and taking vital signs.
- Conducted regular rounds to check on patients' safety and proactively address issues.
- Assessed vitals and noted medical information to report changes to nursing staff and physicians.
Nursing Assistant
Duke Regional Hospital
Durham
08.2018 - 09.2020
- Offered compassionate support to patients and families, addressing emotional needs and creating a comforting environment during challenging times.
- Implemented creative solutions for patient comfort and engagement, enhancing recovery experiences and contributing to positive health outcomes.
- Delivered compassionate care, ensuring patient comfort and emotional well-being.
- Collaborated with healthcare team to optimize recovery experiences.
- Streamlined daily care routines, improving efficiency and patient satisfaction. Consistently met or exceeded quality care standards.
- Partnered with nurses and doctors to implement comprehensive care plans. Facilitated effective communication between patients and medical staff.
- Provided compassionate care to patients, assisting with daily activities and monitoring vital signs. Collaborated with nurses to ensure optimal patient comfort and recovery.
- Maintained accurate patient records and meticulously followed infection control protocols.
- Assisted in medical procedures, ensuring all equipment was properly sterilized and prepared.
- Worked closely with interdisciplinary teams to coordinate patient care plans. Communicated effectively with families, addressing concerns and providing updates on patient progress.
- Delivered personalized patient care, enhancing comfort and recovery. Collaborated with healthcare team to implement effective treatment plans.
- Coordinated patient transport across hospital departments, ensuring timely arrival for treatments and procedures while prioritizing comfort and safety.
- Managed efficient patient admissions, guiding individuals to designated rooms and providing clear instructions to enhance their hospital experience.
- Offered compassionate assistance to patients during transport, addressing concerns and fostering a calm environment throughout their hospital journey.
- Optimized transport routes to minimize wait times and improve overall patient flow, contributing to enhanced hospital efficiency.
- Proposed and implemented streamlined communication methods between radiology and other departments, reducing delays in patient transfers.
Radiology Transporter
Duke Regional Hospital
Durham
05.2018 - 08.2018
- Transported patients safely to and from radiology departments.
- Assisted medical staff in preparing patients for imaging procedures.
- Maintained cleanliness and organization of transport equipment and areas.
- Communicated effectively with patients to ensure comfort during transport.
- Monitored patient conditions during transport, reporting any concerns promptly.
- Adhered to safety protocols while moving patients within the hospital.
- Maintained confidentiality of patient information at all times.
- Verified patient identity before transporting them.
- Attended continuing education courses related to radiology transporter position.
Inbound Customer Service Representative
Faneuil
South Boston
06.2017 - 01.2018
- Set up appointments when there is a disconnection of service to allow a technician to go out and assist with customers electric services.
- Provide information and updates on accounts. Managed high-volume customer inquiries, resolving complex billing issues and service requests while maintaining accuracy and efficiency in account updates.
- Streamlined customer service processes, significantly reducing call handling times while maintaining high satisfaction rates and account information accuracy.
- Resolved complex billing issues and service requests, significantly reducing call handling times while maintaining high customer satisfaction rates.
- Analyzed customer inquiries to provide accurate account information, streamlining processes for efficient problem resolution and improved service delivery.
- De-escalated situations with dissatisfied customers, offering empathetic support and tailored solutions to address their concerns effectively.
- Managed high-volume customer interactions, ensuring precise account updates and maintaining meticulous records for enhanced service quality.
- Implemented new approaches to handle service requests, resulting in streamlined processes and improved overall customer experience.
Machine Operator
Reynolds Consumer Products Philpott
South Boston
08.2016 - 01.2017
- Operated machinery efficiently, ensuring product quality and meeting production targets.
- Implemented process improvements, reducing waste and enhancing overall productivity.
- Maintained precise control over machine settings, minimizing errors and maximizing output quality. Conducted regular equipment checks, preventing downtime.
- Proposed and implemented innovative solutions to streamline operations. Adapted quickly to new technologies, enhancing machine efficiency and product consistency.
Machine Operator
GKN Driveline North America
Timberlake
10.2015 - 08.2016
- Operated machinery to ensure efficient production processes.
- Monitored equipment for safety and operational efficiency.
- Performed routine maintenance on machines to prevent downtime.
- Collaborated with team members to meet production goals.
- Followed safety protocols to maintain a safe work environment.
- Conducted quality checks on products during production runs.
- Maintained cleanliness and organization of the work area and tools.
- Adjust machine settings to complete tasks accurately.
- Ensure that safety guidelines are followed at all times while operating machinery.
- Observe machine operations to detect any problems or defects in the finished product.
- Carry out regular safety checks on machinery prior to operation.
Cashier
Murphy USA
Roxboro
06.2014 - 08.2015
- Managed cash transactions with precision, ensuring accurate handling of funds and maintaining a balanced register. Provided friendly customer service, enhancing overall satisfaction.
- Streamlined checkout process, reducing average transaction time and improving customer flow. Consistently met sales targets and upsell goals, contributing to store revenue growth.
- Maintained meticulous records of daily transactions, inventory levels, and cash reconciliations.
- Ensured compliance with company policies and procedures for cash handling and security.
- Proposed and implemented a new organization system for the cashier area, improving workflow efficiency. Adapted quickly to new point-of-sale technologies, enhancing transaction speed.
- Optimized cash handling and checkout processes, boosting customer flow and consistently meeting sales targets, driving store revenue growth.
Cashier
KFC
Roxboro
03.2014 - 03.2015
- Processed customer transactions efficiently and accurately at busy service stations.
- Managed cash register operations, ensuring proper cash handling and reconciliation.
- Maintained cleanliness and organization of the store environment for customer satisfaction.
- Stocked merchandise and ensured product displays were attractive and accessible.
- Provided exceptional customer service by assisting with inquiries and resolving issues.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Accepted cash and credit card payments, issued receipts and provided change.
Education
Associate of Science - Medical Offical Administration- Billing And Coding
Forsyth Technical Community College
Winston Salem, NC 01.2023 - 02.2026
High School Diploma -
Person High School
Roxboro, NC 08.2009 - 06/2013
Skills
- Patient Care
- Vital Signs
- Customer Service
- De-escalation
- Machine Operation
- Quality Inspection
- Cash Handling
- Food Preparation
- Safety Standards
- Team Collaboration
- Empathy
- Critical Thinking
- Patient Advocacy
- Data Analysis
- Time Management
- Problem Solving
- Emotional Support
- Healthcare Communication
- Patient Satisfaction
- Care Coordination
- Patient Engagement
- Recovery Optimization
References
- Rhonda Williams, Duke Regional Hospital, Rhonda.williams@duke.edu, (919) 470-4730
- Dana Cuda, Duke University Hospital, dana.linkfield@duke.edu, (919) 684-6473
- Cindy Ceballos, Duke University Health System, cindy.ceballos@duke.edu, 9196842413
Timeline
Financial Care Counselor
Duke University Health System
06.2025 - Current
Associate of Science - Medical Offical Administration- Billing And Coding
Forsyth Technical Community College
01.2023 - 02.2026
Clinical Support Tech
UNC Medical Center
07.2022 - 12.2024
HUC/CNA
Duke University Hospital
09.2021 - 04.2022
Nursing Assistant
Alamance Regional Medical Center
10.2020 - 01.2021
Nursing Assistant
Duke Regional Hospital
08.2018 - 09.2020
Radiology Transporter
Duke Regional Hospital
05.2018 - 08.2018
Inbound Customer Service Representative
Faneuil
06.2017 - 01.2018
Machine Operator
Reynolds Consumer Products Philpott
08.2016 - 01.2017
Machine Operator
GKN Driveline North America
10.2015 - 08.2016
Cashier
Murphy USA
06.2014 - 08.2015
Cashier
KFC
03.2014 - 03.2015
High School Diploma -
Person High School
08.2009 - 06/2013