Tarsha Hannah
Durham,NC
Summary
To obtain a position within a dynamic organization where I can apply my skills in customer service, administrative support, and healthcare environments. I aim to contribute strong communication abilities, organizational strengths, and proficiency in Microsoft Office to support team efficiency and deliver exceptional service.
Overview
7
7
years of professional experience
Work History
Financial Care Counselor
Duke Health System
Durham, NC
05.2026 - Current
- Collaborated with healthcare teams to streamline billing processes and improve patient satisfaction.
- Analyzed patient accounts for discrepancies, ensuring accurate financial information was provided.
- Implemented tracking systems for financial aid applications to optimize processing times and outcomes.
- Coordinated referrals to appropriate resources when necessary, ensuring that clients received comprehensive assistance in meeting their needs.
- Provided exceptional customer service for clients, addressing inquiries and resolving issues promptly.
- Contributed to a positive work environment by collaborating effectively with colleagues and maintaining open lines of communication across departments.
Patient Service Associate
Duke Psychiatry
Durham, NC
05.2022 - 05.2026
- Checked in patients accurately by identifying correct records in Maestro Care, verifying and updating demographic data, and ensuring all check-in documentation and alerts were completed
- Verified insurance information, calculated copay amounts, processed prepayments, and prepared HIPAA and Conditions of Admission (COA) forms to ensure compliance and support efficient patient admissions
- Prepared for clinic visits by reviewing next-day patient schedules and completing pre-visit preparation activities
- Educated patients on required forms and obtained signatures per policy and procedure guidelines
- Collected and posted patient co-payments and outstanding account balances; ensured accurate imprinting of chart documents and lab requisitions
- Coordinated patient check-out by scheduling follow-up appointments, tests, and procedures per physician instructions to enhance continuity of care
- Managed multi-line phone system to route calls, take messages, and relay accurate medical information swiftly between patients, physicians, and clinical staff
Patient Menu Technician
Duke Regional Hospital
Durham, NC
02.2020 - 05.2022
- Received and processed patient diet orders in compliance with clinical nutrition guidelines and physician directives
- Guided patients in meal selection based on dietary restrictions and preferences to enhance satisfaction
- Assembled and delivered trays with accuracy, ensuring correct portions and presentation
- Coordinated menu planning and food production for patients and staff, ensuring compliance with nutritional standards
- Updated documentation per hospital policies and regulatory requirements, contributing to accurate patient care
Harris Teeter
Deli Clerk
Durham, NC
04.2019 - 01.2020
- Provided customer service by preparing, slicing, and packaging deli products to enhance customer satisfaction
- Maintained product quality and sanitation standards while rotating inventory to ensure freshness
- Coordinated special orders and collaborated with team to achieve store goals
Education
High School Diploma -
Durham High
Durham01-1994
Skills
- Financial auditing
- Cash flow management
- Financial counseling
- Patient financial assistance
- Customer service
- Patient advocacy
- Problem-solving
- Workflow management
- Excellent communication
- Multitasking
Timeline
Financial Care Counselor
Duke Health System
05.2026 - Current
Patient Service Associate
Duke Psychiatry
05.2022 - 05.2026
Patient Menu Technician
Duke Regional Hospital
02.2020 - 05.2022
Harris Teeter
Deli Clerk
04.2019 - 01.2020
High School Diploma -
Durham High