JASMINE BURTON
Memphis,TN
Summary
Professional with strong background in customer interactions and service solutions. Professional detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Armed Security Officer
Clarion Security
08.2020 - Current
- Patrol an area for any safety or security risks
- Carry a weapon for de-escalation and defensive purposes
- Prevent unauthorized access to the area and the items within
- Respond to reported incidents as necessary
- Monitor a closed-circuit television for potential issues
- Maintain a log of any activities
- Document any visitors to the property
- Coordinate with law enforcement as necessary
- Checked personnel ID badges and issued temporary credentials to visitors
- Updated shift logs and produced daily reports to document security activities and specific incidents
Customer Service Representative
Teleperformance
06.2018 - 08.2020
- Interact with customers by telephone and email in order to provide information about products and services, take orders, or obtain details of complaints with United Healthcare customers
- Fulfill orders received by email, fax, website, or other electronic data interchange
- Follow up on customer problems to ensure the correct solution was carried out
- Keep customer data secure
- Delivered prompt service to prioritize customer needs.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Security Officer
Central Defense Security
02.2014 - 06.2018
- Ensured and protected the security and safety of all client property and personnel
- Performed foot patrols of the company's property to ensure all gates, buildings and offices were locked and secure
- Completed daily activity reports stating all observations, incidents, and irregular conditions
- Inspected protection devices in west dock truck gate and other areas for proper performance
Material Handler/Forklift Operator
FedEx
08.2011 - 02.2016
- Loaded and unloaded parcels and packages on and off planes or trucks under instructions receive from management
- Ensured that all tasks assigned were accomplished efficiently
- Kept accurate records on the jobs that are completed and report any cargo discrepancies to management
- Move inventory and materials across facilities
- Load and unload trucks
- Moving goods to designated areas
- Consolidating partial pallets for incoming goods
Education
Bachelor's - Business Administration
Strayer University
11.2024
High School Diploma -
Northwest Prep Academy
05.2011
Skills
- Armed Security Guard
- Class D Security License
- Safety and security
- Electronic surveillance
- Security Guard License
- Firearms expert
- Administrative experience
- Office experience
- Typing
- Microsoft Excel
- Microsoft Word
- Phone etiquette
- Surveillance
Certification
- Firearms License
- Class D Security
- Guard Card
- PERC Card
- Forklift Certification
Timeline
Armed Security Officer
Clarion Security
08.2020 - Current
Customer Service Representative
Teleperformance
06.2018 - 08.2020
Security Officer
Central Defense Security
02.2014 - 06.2018
Material Handler/Forklift Operator
FedEx
08.2011 - 02.2016
High School Diploma -
Northwest Prep Academy
- Firearms License
- Class D Security
- Guard Card
- PERC Card
- Forklift Certification
Bachelor's - Business Administration
Strayer University
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