Jasmine Calas
Pembroke Pines,FL
Summary
With over 6 years of experience in administering and directing the operations of Class A residential communities, I have developed expertise in project management, budget analysis, sales, and optimizing business operations. Through strategic leadership and mentorship initiatives, I consistently improve overall staff performance. Leveraging my onsite property management experience, I successfully transitioned into technology where I have maintained and managed 13 strategic clients. My ability to effectively convey project requirements, provide timely updates, and support the achievement of organizational goals through technology-driven solutions sets me apart. Regularly hosting meetings with SVP and C-suite level clients, I explore support opportunities and facilitate cross-functional communication to ensure the consistent delivery of high-quality services tailored to meet customers' needs.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Platinum Support Specialist
RealPage
06.2023 - Current
- Effectively manages a diverse portfolio of 13 strategic commercial corporations, overseeing a monthly average case load of 1,235
- Utilize Salesforce and Azure on a daily basis to communicate with and provide updates to the development and engineering teams
- Proficient in leveraging these software platforms to streamline communication processes, track project progress, and facilitate cross-team collaboration
- Demonstrated ability to effectively convey project requirements, provide timely updates, and support the achievement of organizational goals through technology-driven solutions
- Regularly host weekly, biweekly, monthly, and quarterly presentation meetings with SVP and C-suite level clients to explore support opportunities
- Facilitate cross-functional communication and alignment to ensure consistent delivery of high-quality services and solutions tailored to meet customers needs
- Successfully reduced strategic client support case average hours by 20%, improving efficiency and customer satisfaction
- Independently plan, deliver, and manage the Platinum Support experience for all assigned accounts, representing a combined Annual Contract Value (ACV) of $20 million.
Multi-Site Assistant Property Manager
RKW Residential
08.2022 - 06.2023
- Efficiently managed multi-site million-dollar acquisitions while strategically leading leasing and maintenance teams
- Significantly increased renewal conversion rate from 4% to 84% within a 90-day period, demonstrating strong skills in customer relationship management and retention strategies
- Successfully collected 80% of outstanding delinquency within a 90-day timeframe, demonstrating effective debt recovery skills and proactive financial management
- Identified areas for improvement through in-depth analysis of financial performance, initiating corrective actions to optimize operational efficiency and cost-effectiveness.
FCI Residential
02.2020 - 08.2022
- Achieved a remarkable 75% increase in revenue despite facing rental increases of 60% and higher due to challenging market conditions
- Designed and implemented Key Performance Indicators (KPIs) for leasing and maintenance teams, tailored to meet targeted development objectives
- Utilized analytical skills to synthesize complex data into clear and actionable insights, facilitating informed decision-making at the executive level
- Demonstrated effective communication and negotiation skills to resolve issues and maximize value for all stakeholders.
Education
B.S. - Computer Information Technology - Information Technology
Miami Dade College
Miami, FLSkills
- Sales
- Presentations
- Strategic Planning
- Technical Support
- Cross-functional Team Leadership
- Customer Success
- Customer Engagement
- Account Management
- Management
- Directing operations
- Microsoft Office
- SQL
- Salesforce
- Azure
- Property Management Softwares - Realpage Products, Yardi, Entrada, and MRI
- Excellent written, verbal and communication skills
Websites
Accomplishments
Awarded Expert of the Month
December 2022 for RKW Residential
Certification
USF Business Analytics Science
Certification - June 2023
Timeline
Platinum Support Specialist
RealPage
06.2023 - Current
Multi-Site Assistant Property Manager
RKW Residential
08.2022 - 06.2023
FCI Residential
02.2020 - 08.2022
B.S. - Computer Information Technology - Information Technology
Miami Dade College