Jasmine Cartagena
Lakeland,FL
Summary
Dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems. Reliable, top-notch sales associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques. Experienced Team Member bringing outstanding performance working with others to meet common goals. Familiar with project management and workflow optimization. Eager to bring knowledge to support business and customer needs. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
8
8
years of professional experience
Work History
Receptionist
On Target Staffing
Lakeland, FL
07.2021 - 09.2022
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Confirmed appointments, communicated with clients and updated client records.
- Answered central telephone system and directed calls accordingly.
- Responded to inquiries from callers seeking information.
- Corresponded with clients through email, telephone or postal mail.
- Answered phone promptly and directed incoming calls to correct offices.
- Answered large volume of incoming calls daily to resolve customer issues and schedule appointments.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
Sales Representative
Journeys Kidz
Lakeland, FL
11.2020 - 09.2022
- Increased sales by offering advice on purchases and promoting additional products.
- Achieved monthly sales goals by promoting product benefits and enrolling new clients.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Trained and mentored new sales representatives.
- Increased sales by offering consultation on products and services and applying customer service and upselling techniques.
- Developed and delivered engaging sales presentations to convey product benefits.
- Organized sales paperwork, presented proposals and finalized contracts.
Jewelry Sales Associate
Pandora
Lakeland, FL
05.2021 - 08.2022
- Greeted customers, helped locate merchandise and suggested suitable options.
- Asked open-ended questions to determine exactly what customers required, available budgets and target recipient for each purchase.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Displayed merchandise by arranging in appealing ways to boost sales.
- Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
- Provided dynamic service to customers through active engagement, direct eye contact, and well-honed listening skills.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Performed general maintenance and light cleaning of showroom.
- Oversaw and processed payments made by credit and debit cards and cash and provided correct change if applicable.
- Greeted customers, helped locate merchandise and suggested suitable options
Warehouse Associate
Amazon
Auburndale , FL
09.2021 - Current
- Worked safely around moving machinery.
- Prepared orders for shipment by systematically picking, packing and labeling merchandise.
- Inspected incoming and outgoing shipments to verify accuracy and prevent errors.
- Assembled orders and packed items for shipment, conveying orders to shipping personnel.
- Checked packages and merchandise for damage and notified vendors.
- Consistently lifted materials weighing as much as 50 pounds.
- Shipped material and performed boxing, packing, labeling and preparation of related documents.
Fast Food Manager
Taco Bell
Mulberry, FL
11.2017 - 02.2021
- Supervised food preparation stations to observe hygiene and taste quality of food served to customers.
- Created and implemented policies to achieve customer satisfaction and maintain food service standards.
- Communicated and negotiated with various vendors to obtain necessary inventory.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Led and directed team members on effective methods, operations and procedures.
- Conducted health, safety and sanitation process evaluations to identify and remedy any violations immediately.
- Reconciled cash and credit card transactions to maintain accurate records.
- Identified team weak points and implemented corrective actions to resolve concerns.
- Carefully interviewed, selected, trained and supervised staff.
- Maintained safe working and guest environment to reduce risk of injury and accidents.
- Created fun team building activities to engage staff in up-selling to meet revenue targets.
- Actively participated in ongoing customer service programs to build sales and rapport in community.
Education
High School Diploma -
Mulberry Senior High School
Mulberry, FL05.2021
Skills
- Safety Procedures
- Proficient in Microsoft Office
- Reliable and Responsible
- Order Fulfillment
- Payment Processing
- Verbal and Written Communication
- Customer Service
- Cleaning and Sanitizing
- Brand promotion
- Sales strategy
- Key account management
- Client relationship building
- Consultative sales techniques
Timeline
Warehouse Associate
Amazon
09.2021 - Current
Receptionist
On Target Staffing
07.2021 - 09.2022
Jewelry Sales Associate
Pandora
05.2021 - 08.2022
Sales Representative
Journeys Kidz
11.2020 - 09.2022
Fast Food Manager
Taco Bell
11.2017 - 02.2021
High School Diploma -
Mulberry Senior High School