Eliana Pennell
Rockford,IL
Summary
Dynamic and dedicated professional with a strong work ethic and exceptional customer service skills. Proven ability to enhance guest experiences through effective communication and problem-solving. Adept at multitasking in fast-paced environments, ensuring efficiency and satisfaction. Committed to maintaining high standards of service and professionalism. Skilled in conflict resolution, emergency response, and communication, with calm and approachable demeanor that fosters trust and cooperation among colleagues and passengers.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Receptionist
Weyrauch Dental
Rockford, IL
05.2023 - Current
- Greeted and assisted patients, ensuring a welcoming environment.
- Managed appointment scheduling and confirmed patient visits efficiently.
- Handled incoming calls, directing inquiries to appropriate staff members.
- Maintained accurate patient records using dental management software.
- Provided support in maintaining cleanliness and orderliness of reception area.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered phone promptly and directed incoming calls to correct offices.
- Resolved customer problems and complaints.
Server
Marys Market
Rockford, IL
04.2022 - 05.2023
- Provided excellent customer service by promptly addressing guest inquiries and concerns.
- Collaborated with kitchen staff to ensure timely and accurate food delivery.
- Maintained cleanliness and organization of dining area to enhance guest experience.
- Assisted in training new servers on menu items and service protocols.
- Adapted quickly to fast-paced environments while maintaining high service standards.
- Monitored inventory levels and communicated needs to management for restocking supplies.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
FOH Staff Member
Crust and Crumbles
Rockford, IL
02.2019 - 04.2022
- Provided exceptional customer service in high-volume environment, ensuring guest satisfaction and repeat visits.
- Assisted with food preparation and presentation, maintaining quality standards and restaurant branding.
- Operated point-of-sale systems efficiently, processing transactions accurately and swiftly.
- Collaborated with team members to maintain cleanliness and organization of dining area and kitchen.
- Developed and maintained positive working relationships with other restaurant staff and supported team to reach common goals.
- Provided exceptional customer service, resulting in repeat business and positive online reviews.
- Utilized time management skills effectively during peak hours to ensure all guests received prompt and attentive service.
- Answered questions clearly regarding food and beverage preparation, recipe ingredients and allergens.
Education
Associate of Arts - Journalism And Mass Communication
Rock Valley College
Rockford, IL05.2026
Skills
Customer service
Strong work ethic
Attention to detail
First aid
Team collaboration
Reliability and punctuality
Hospitality service expertise
Food and beverage service
Time management
Professional appearance
Verbal and written communication
Safety procedures
Public speaking
Emergency procedures
Leadership qualities
Cultural awareness
Problem-solving
Food and beverage preparation
Empathy and patience
Adaptability and flexibility
Physical stamina
Multitasking
Excellent communication
Certification
CPR Certified
Timeline
Receptionist
Weyrauch Dental
05.2023 - Current
Server
Marys Market
04.2022 - 05.2023
FOH Staff Member
Crust and Crumbles
02.2019 - 04.2022
Associate of Arts - Journalism And Mass Communication
Rock Valley College