Jasmine Carter
Phoenix,AZ
Summary
Dedicated professional with experience in customer service and caregiving, bringing strong communication, empathy, and problem-solving skills. Proven ability to support individuals with care and patience while delivering high-quality service, managing multiple tasks, and maintaining confidentiality.
Overview
9
9
years of professional experience
Work History
Caregiver
Cornerstone Health Care
Fort Wayne
03.2025 - 01.2026
- Provided assistance with daily living activities, including bathing, dressing, grooming, and mobility
- Provided compassionate end-of-life care focused on comfort, dignity, and quality of life
- Prepared meals and assisted with feeding according to dietary needs
- Maintained a clean, safe, and organized living environment
Direct Support Staff
AID of Indiana
Fort Wayne, IN
05.2021 - 04.2024
- Supported individuals with daily living activities, including personal care, hygiene, meal preparation, and mobility
- Encouraged independence through person-centered support plans
- Provided emotional support and positive behavior reinforcement.
- Ensured a safe, structured, and respectful environment
- Followed care plans and organizational policies
Customer Service Representative
TELEPERFORMANCE
Fort Wayne, IN
07.2017 - 07.2020
- Facilitated prompt and professional responses to guest inquiries via phone to enhance customer service.
- Oversaw hotel booking operations by managing reservation modifications, handling cancellations, and resolving customer inquiries.
- Developed and delivered comprehensive training programs for new customer service representatives to ensure effective performance.
- Attained sales commission target to drive revenue growth and enhance market presence.
- Facilitated communication with healthcare providers to obtain and track medical records, ensuring timely access to necessary information.
- Monitored compliance with HIPAA and data privacy regulations to safeguard patient confidentiality.
- Engaged with clinics, hospitals, and medical offices to ensure effective communication via phone and email.
Education
High School Diploma -
Indiana connections academy
Skills
- Compassion & empathy
- Patient care assistance
- Companionship & emotional support
- Safety awareness & fall prevention
- Respect for dignity & privacy
- Outbound calling & follow-up
High-volume call handling
- Conflict resolution
- Medical record request processing
- Adherence to healthcare data regulations
- HIPAA-compliant data handling
- Meeting and exceeding sales targets
- Multitasking across multiple systems
Timeline
Caregiver
Cornerstone Health Care
03.2025 - 01.2026
Direct Support Staff
AID of Indiana
05.2021 - 04.2024
Customer Service Representative
TELEPERFORMANCE
07.2017 - 07.2020
High School Diploma -
Indiana connections academy