Jasmine Castro
Assistant Manager
Los Angeles,CA
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
4
4
years of post-secondary education
9
9
years of professional experience
Work History
Assistant Manager
McDonald's
Sacramento, CA
08.2012 - 06.2020
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Kept restaurant compliant with all federal, state and local hygiene and food safety regulations.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Identified team weak points and implemented corrective actions to resolve concerns.
- Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
- Supervised all areas of restaurant to keep it clean and well-maintained.
- Immediately resolved issues with patrons by employing careful listening and communication skills.
- Handled money, balanced tills, processed credit card payment batches and prepared bank deposits, and maintained accuracy.
Beauty Advisor
Ulta Beauty
Elk Grove , CA
10.2016 - 08.2017
- Suggested treatments and styles to suit customer appearance and fashion choices.
- Helped clients achieve desired looks for daily wear and special events by designing makeup strategies for each scenario.
- Processed payments, entering sales in register for prompt customer service.
- Arranged merchandise to present visually appealing displays and attract clientele.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Met sales goals, supporting organizational health through consistent and reliable service.
- Monitored current trends to understand fashions and better serve customer needs.
- Managed efficient cash register operations, including scanning items, processing payments and issuing receipts.
Associate Cashier
Burlington Coat Factory Warehouse
Elk Grove , CA
03.2012 - 05.2012
- Helped customers complete purchases, locate items and join reward programs.
- Answered questions about store policies and addressed customer concerns.
- Worked closely with shift manager to solve problems and handle customer concerns.
Education
High School Diploma -
Elk Grove High School
Elk Grove, CA 08.2009 - 08.2013
Esthetician Degree - Esthetician
Federico Beauty Institute
Sacramento, CA 10.2020 - 03.2021
Skills
Good telephone etiquette
Training & Development
Responsible
Customer Service
Interpersonal Communication
Multitasking abilities
Organization and Time management
Conflict resolution
Adaptability
Critical thinking
Verbal and written communication
Timeline
Esthetician Degree - Esthetician
Federico Beauty Institute
10.2020 - 03.2021
Beauty Advisor
Ulta Beauty
10.2016 - 08.2017
Assistant Manager
McDonald's
08.2012 - 06.2020
Associate Cashier
Burlington Coat Factory Warehouse
03.2012 - 05.2012
High School Diploma -
Elk Grove High School
08.2009 - 08.2013