Summary
Overview
Work History
Education
Skills
Timeline
AssistantManager

Jasmine Castro

Assistant Manager
Los Angeles,CA

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

4
4
years of post-secondary education
9
9
years of professional experience

Work History

Assistant Manager

McDonald's
Sacramento, CA
08.2012 - 06.2020
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Kept restaurant compliant with all federal, state and local hygiene and food safety regulations.
  • Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
  • Identified team weak points and implemented corrective actions to resolve concerns.
  • Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
  • Supervised all areas of restaurant to keep it clean and well-maintained.
  • Immediately resolved issues with patrons by employing careful listening and communication skills.
  • Handled money, balanced tills, processed credit card payment batches and prepared bank deposits, and maintained accuracy.

Beauty Advisor

Ulta Beauty
Elk Grove , CA
10.2016 - 08.2017
  • Suggested treatments and styles to suit customer appearance and fashion choices.
  • Helped clients achieve desired looks for daily wear and special events by designing makeup strategies for each scenario.
  • Processed payments, entering sales in register for prompt customer service.
  • Arranged merchandise to present visually appealing displays and attract clientele.
  • Scheduled customer appointments and rearranged individual time slots to meet demand.
  • Met sales goals, supporting organizational health through consistent and reliable service.
  • Monitored current trends to understand fashions and better serve customer needs.
  • Managed efficient cash register operations, including scanning items, processing payments and issuing receipts.

Associate Cashier

Burlington Coat Factory Warehouse
Elk Grove , CA
03.2012 - 05.2012
  • Helped customers complete purchases, locate items and join reward programs.
  • Answered questions about store policies and addressed customer concerns.
  • Worked closely with shift manager to solve problems and handle customer concerns.

Education

High School Diploma -

Elk Grove High School
Elk Grove, CA
08.2009 - 08.2013

Esthetician Degree - Esthetician

Federico Beauty Institute
Sacramento, CA
10.2020 - 03.2021

Skills

Good telephone etiquette

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Timeline

Esthetician Degree - Esthetician

Federico Beauty Institute
10.2020 - 03.2021

Beauty Advisor

Ulta Beauty
10.2016 - 08.2017

Assistant Manager

McDonald's
08.2012 - 06.2020

Associate Cashier

Burlington Coat Factory Warehouse
03.2012 - 05.2012

High School Diploma -

Elk Grove High School
08.2009 - 08.2013

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Jasmine Castro Assistant Manager