Rachel Griswell
Customer Service/Leasing Agent
Lincoln,NE
Summary
Hardworking and passionate job seeker with strong customer service skills eager to secure entry-level Leasing Specialist position. Ready to help team achieve company goals.
Overview
6
6
years of professional experience
Work History
Assistant Manager
Paint Yourself Silly
Lincoln, NE
03.2022 - Current
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
Product Demonstrator/Sales
CDS (CostCo)
Lincoln, NE
06.2021 - 01.2022
- Arranged demonstration areas to be appealing to attract attention of prospective customers.
- Developed strong, honest and open customer relationships by presenting samples and information to potential customers.
- Recommended specific product options to meet customer needs.
COVID-19 Contact Tracing Investigator
Hospital Survey, PRC
REMOTE
10.2020 - 05.2021
- Collected and recorded information in electronic medical records.
- Communicated with documented COVID-19 patients and other exposed persons via phone call, text, e-mail and other platforms.
- Performed record keeping by logging client information within secure contact-tracing software.
Customer Service
Raising Cane's Restaurants
Lincoln, NE
01.2020 - 09.2020
- Welcomed customers and made product recommendations to increase sales while providing fast and fun service
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels
- Trained new employees
Hair Salon Receptionist
Bellezza
Omaha, NE
02.2018 - 02.2019
- Consistently kept reception area clean and tidy and maintained presence at desk area.
- Developed relationships with guests to meet client needs and encourage repeat service.
- Trained new hires on new appointment scheduling, opening, closing duties, and generating and balancing daily revenue reports.
Education
High School Diploma -
Syracuse Dunbar Avoca
Syracuse, NE 05.2001 -
Language Arts
Metropolitan Community College
Omaha, NE 05.2001 -
Skills
Business Development
Staff supervision
Product and service sales
Operations
Appointment Scheduling
Relationship building and retention
Guest complaint resolution
Telephone and email etiquette
Business processes and procedures
Interpersonal Communication
Good Telephone Etiquette
Locations
Open to positions in Lincoln, NE area or Kansas City, MO/KS area
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Assistant Manager
Paint Yourself Silly
03.2022 - Current
Product Demonstrator/Sales
CDS (CostCo)
06.2021 - 01.2022
COVID-19 Contact Tracing Investigator
Hospital Survey, PRC
10.2020 - 05.2021
Customer Service
Raising Cane's Restaurants
01.2020 - 09.2020
Hair Salon Receptionist
Bellezza
02.2018 - 02.2019
High School Diploma -
Syracuse Dunbar Avoca
05.2001 -
Language Arts
Metropolitan Community College
05.2001 -