Experienced and results-driven manager with a passion for team building, leadership, and problem-solving. Skilled in fostering positive customer relationships and adept at building strong connections. Utilizes independent decision-making and sound judgment to drive company success. Committed to applying training, monitoring, and morale-building abilities to enhance employee engagement and boost performance. Seeking a position that leverages strong organizational skills for personal and professional growth.
Hi, I’m
JASMINE C BROOKS
Conroe,TX
Summary
Overview
9
years of professional experience
Work History
Prime Therapeutics
GP Skill Member Services Spec
06.2023 - Current
Job overview
- Receive incoming calls or emails from members, pharmacies, doctor’s offices about requests for information on medication and benefits
- Investigate and resolve member inquiries in a timely manner or escalate to appropriate team member
- Adhere to and reinforce Prime and departmental standard operating procedures and training guidelines specific to HIPAA
- Assist agents and in other team chats when needed / able to
- Support the Call Coach(es) and Facilitator(s) as needed
- Call agents in teams and have them share their screens, when able, and walk them out to resources
- Document agent attendance each day in the nesting roster
Walgreens
Shift Leader
09.2015 - 02.2022
Job overview
- Greeting and assisting customers
- Assisting the pharmacist and pharmacy technicians
- Following standard procedures
- Operate and fixing equipment
- Managing inventory and money
- Trained new employees and delegated daily tasks and responsibilities.
Education
Lincoln College0Lincoln, IL
Biology
05.2017
University Overview
Skills
- Effective verbal and written communication
- Problem-Solving
- Strong organizational skills
- Multitasking
- Teamwork and Collaboration
- Leadership
- Adaptable
Timeline
GP Skill Member Services Spec
Prime Therapeutics
06.2023 - Current
Shift Leader
Walgreens
09.2015 - 02.2022
Lincoln College0
Biology
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