Overview
Work History
Timeline
Hi, I’m

Jasmine Celeste Williams

Tucson,AZ
Jasmine Celeste Williams

Overview

27
years of professional experience

Work History

Activus Connect
Tucson, AZ

Fema Ambassador
10.2024 - 03.2025

Job overview

  • Responding to to call to identify customer needs and find appropriate solutions
  • Act as the primary point of contact for customers resolve issues, and provide information related to FEMA programs and services, often using a script as a guide
  • Assisting with website or application related issues
  • Deep empathy, problem-solving skills, and a passion for delivering exceptional service
  • Documenting customer interactions in the client system thoroughly, using proper spelling, grammar, and punctuation
  • Transferring data from documents into the client's system
  • Making outbound calls to collect customer information missing from applications as needed
  • Research and investigation issues to provide effective resolutions
  • Handle customer complaints and escalations professionally and empathetically
  • Assisted with login, uploads, problems in client portal

RRJ Logistics
Tucson, AZ

Personal Assistant / Personal Care Assistant
05.2017 - 08.2024

Job overview

  • Answering phone calls, emails
  • Managing schedules
  • Taking notes at meetings
  • Helped with personal tasks, Shopping, Cooking, Laundry
  • Scheduling social engagements
  • Housekeeping, Bookkeeping
  • Personal care assistant Daughter on holidays and thru school year
  • Facilitated personal and business payments/ Collections
  • Managed personal and Business Accounts
  • Assisted with daughter with some behavioral issues with daily living activities such as homework, getting ready for school, cleaning up personal area, personal hygiene
  • Redirected to keep on schedule with school work and household chores
  • Diffused situations when angry and not being compliant
  • Provided emotional support

Shared Services Center- Northwest Medical Center
Tucson, AZ

Medical Insurance Billing/Collection Specialist
05.2023 - 12.2023

Job overview

  • Established /Maintained contracts with providers and customers
  • Verified insurance information collected from patients
  • Detected/ Troubleshoot complaints /errors on patient account
  • Facilitated payments/ Collections from Medicare, Ahcccs, Bluecross Blue Shield and Commercial Accts and Patient accounts
  • Prepared accounts adjustments
  • Initiated appeals and reviews to maximize reimbursement on low insurance payments
  • Review Explanation of Benefits for accurate payment
  • Completed A/R projects
  • Generated Correspondence to insurance companies/ Patients
  • Request operative reports and other medical information for claim review

Wireless Plus
Tucson, AZ

Owner/ Customer Service/ Sales Representative
07.2001 - 12.2002

Job overview

  • Direct store sales
  • Handled technical/ billings questions
  • Bookkeeping
  • Maintained contracts with providers /customers
  • Facilitated payments/deposits
  • Troubleshoot customers complaints /payments in a timely manner
  • Tracked/ ordered equipment/supplies
  • Sold products to meet monthly goals

Lincare Inc
Tucson, AZ

Patient Account Coordinator / Up Front Review
04.2000 - 07.2001

Job overview

  • Established /Maintained contracts with providers and customers
  • Verified insurance information collected from patients
  • Detected/ Troubleshoot complaints /errors on patient account
  • Facilitated payments/ Collections from Medicare, Ahcccs, Bluecross Blue Shield and Commercial Accts and Patient accounts
  • Prepared accounts adjustments
  • Initiated appeals and reviews to maximize reimbursement on low insurance payments
  • Review Explanation of Benefits for accurate payment
  • Completed A/R projects
  • Generated Correspondence to insurance companies/ Patients
  • Request operative reports and other medical information for claim review

Carondelet Health Network
Tucson, AZ

Patient Account Rep / Insurance Billing Specialist
04.1998 - 04.2000

Job overview

  • Maintained contracts with providers and customers
  • Verified insurance information collected from patients
  • Detected problems and errors on patient account
  • Facilitated payment and on patient accounts
  • Troubleshoot customers complaints and problems and follow - up in a timely manner
  • Prepared accounts adjustments
  • Established and Maintained contract with payors to facilitate payment on claims
  • Initiated appeals and reviews to maximize reimbursement on low insurance payments
  • Review Explanation of Benefits for accurate payment
  • Completed account receivable projects
  • Generated Correspondence to insurance companies
  • Request operative reports and other medical information for claim review

Timeline

Fema Ambassador

Activus Connect
10.2024 - 03.2025

Medical Insurance Billing/Collection Specialist

Shared Services Center- Northwest Medical Center
05.2023 - 12.2023

Personal Assistant / Personal Care Assistant

RRJ Logistics
05.2017 - 08.2024

Owner/ Customer Service/ Sales Representative

Wireless Plus
07.2001 - 12.2002

Patient Account Coordinator / Up Front Review

Lincare Inc
04.2000 - 07.2001

Patient Account Rep / Insurance Billing Specialist

Carondelet Health Network
04.1998 - 04.2000

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Jasmine Celeste Williams