Jasmine Cepeda
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
6
6
years of professional experience
Work History
Server/Bartender
Buffalo Wild Wings
11.2023 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Cabin Cleaner/Ticket Agent
WFS Spirit
12.2022 - 09.2023
- Streamlined workflow processes for quicker turnaround times while maintaining a high standard of cleanliness throughout each aircraft cabin.
- Received recognition from supervisors for consistently exceeding performance expectations in terms of speed and quality of work delivered.
- Enhanced cabin cleanliness by thoroughly vacuuming, dusting, and sanitizing all surfaces.
- Assisted in training new employees on best practices for cabin cleanliness and sanitation techniques.
- Used computerized ticketing systems to process ticket orders accurately and securely.
- Processed order transactions and provided customers with detailed itineraries, tickets, and receipts.
Host/Server
Buffalo Wild Wings
10.2019 - 07.2021
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Cashier
Market Basket
10.2018 - 10.2019
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
Education
Associate of Business Administration - Accounting And Business Management
Albany State University
Albany, GA12.2025
No Degree - Aesthetician
International School of Skin, Nailcare, And Massage Therapy
Atlanta, GA03.2025
High School Diploma -
Central High School
Manchester, NH06.2021
Skills
- Extensive customer service experience
- Punctual
- Quick learner
- Works well under pressure
- Highly reliable
- Eager and devoted to learn and grow within any company
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
- Team Player
- Reliable and Responsible
Timeline
Server/Bartender
Buffalo Wild Wings
11.2023 - Current
Cabin Cleaner/Ticket Agent
WFS Spirit
12.2022 - 09.2023
Host/Server
Buffalo Wild Wings
10.2019 - 07.2021
Cashier
Market Basket
10.2018 - 10.2019
Associate of Business Administration - Accounting And Business Management
Albany State University
No Degree - Aesthetician
International School of Skin, Nailcare, And Massage Therapy
High School Diploma -
Central High School
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