Jasmine Cervantes

CVS Pharmacy

10.2022 - Current

Type up prescriptions that were sent in on the computer or dropped off by the patient
Count and fill prescriptions before their scheduled times for patients to pick up
Contact doctors offices for refills upon patients requests
Calling insurances for prior authorizations for approval of medications
File all prescriptions that were dropped off, faxed in, or taken over the phone in numerical order in folders that were properly stored in boxes for patient confidentiality and HIPAA
Sanitize counters and counting trays for all the medications
Fill bins with amber vials, empty all trash bins, and vacuum pharmacy
Processed inventory on medications daily
Stocked, labeled, and inventoried medication to keep accurate records.
Answered incoming phone calls and addressed questions from customers and healthcare providers.
Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
Accomplished multiple tasks within established timeframes.
Oversaw inventory management, optimizing stock levels, and reducing waste.
Established team priorities, maintained schedules and monitored performance.
Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.

Summary