Jasmine Chavis
Austin
Summary
Customer-focused operations and support professional with 10+ years of experience in customer service, account support, systems troubleshooting, and relationship management. Skilled in resolving billing and account issues, supporting remote teams, training employees on ERP systems, and improving operational workflows. Experienced using Zendesk, Airbase, Tipalti, NetSuite, and Microsoft Office in fast-paced, high-volume environments.
Overview
12
12
years of professional experience
Work History
Accounts Payable Team Lead
NinjaOne LLC
Remote
09.2023 - Current
- Resolve vendor and employee billing issues, expense discrepancies, and account concerns through Zendesk and internal ticketing systems
- Trained employees on Airbase, Tipalti, and internal ERP systems, enhancing user experience and operational efficiency
- Partnered with IT teams to troubleshoot system access issues and implement workflow corrections, streamlining processes
- Managed vendor relationships, ensuring timely communication and fostering positive customer experiences
- Monitor high-volume support inboxes and ticket queues while maintaining service standards
Accounts Payable Analyst
Literati
Austin
06.2021 - 12.2023
- Resolved billing questions and payment discrepancies for schools, publishers, and vendors to enhance satisfaction and streamline payments
- Managed high-volume email communications while fostering strong relationships with customers and vendors to ensure effective collaboration
- Assisted with system implementation and process improvements for invoice and spend management platforms
- Trained employees and vendors on Airbase and Tipalti systems to facilitate smoother adoption and decrease support requests
- Troubleshot payment and expense reporting issues while collaborating cross-functionally with operations teams
Budget Specialist
Round Rock ISD
Round Rock
04.2016 - 06.2021
- Enhanced Medicaid revenue performance through targeted process improvements and effective cross-functional collaboration
- Supported accounts payable operations, processing invoices, reimbursements, and generating budget reports
- Managed employee purchase card reconciliations while maintaining compliance and accuracy
- Collaborated with department leaders and staff to deliver financial insights and operational guidance
- Provided troubleshooting support for billing providers and district staff, resolving account and system issues
- Delivered virtual training sessions for clinicians and teachers on the eSHARS/X-Logs billing platform
Senior Patient Services Coordinator
Austin Regional Clinic
Austin
08.2014 - 04.2016
- Coordinated inbound calls, patient registration, referrals, and appointment scheduling to enhance patient experience
- Delivered exceptional front-desk and patient support in a high-volume healthcare environment
- Resolved patient account questions, billing concerns, scheduling issues, and insurance verifications
- Resolved patient account issues, claim denials, and prior authorization requests
- Worked with providers and internal departments to address coding and documentation discrepancies
- Audited work queues and maintained accurate records to ensure quality service delivery
Education
Bachelor of Arts - Public Administration
Texas State University
San Marcos, TX05-2016
Bachelor of Arts - Sociology
Texas State University
San Marcos, TX05-2016
Skills
Accounts Reconciliation
Financial Reporting
Vendor Relations
Account Management
Billing Support
Process Improvement
ERP Systems
NetSuite
Tipalti
Airbase
Zendesk
Ticket Management
Microsoft Excel
Team Leadership
Financial Communication
Financial Reporting
Languages
English
Professional
Spanish
Professional
Timeline
Accounts Payable Team Lead
NinjaOne LLC
09.2023 - Current
Accounts Payable Analyst
Literati
06.2021 - 12.2023
Budget Specialist
Round Rock ISD
04.2016 - 06.2021
Senior Patient Services Coordinator
Austin Regional Clinic
08.2014 - 04.2016
Bachelor of Arts - Public Administration
Texas State University
Bachelor of Arts - Sociology
Texas State University