Jasmine Cheeseborough
Jacksonville,FL
Summary
Experienced E-Commerce Distribution Manager known for developing innovative strategies and maximizing workflow. Expertise in enhancing operational efficiencies and fostering strong customer relationships to support business objectives. Results-driven Customer Success Manager with a proven track record in enhancing user experiences, optimizing onboarding processes, and driving customer satisfaction.
Overview
8
8
years of professional experience
Work History
Customer Success Manager
HCBrands
Jacksonville, FL
12.2023 - Current
- Managed customer onboarding processes to ensure smooth transitions and satisfaction.
- Developed training materials to enhance user experience with company products.
- Collaborated with cross-functional teams to resolve customer inquiries efficiently.
- Conducted regular check-ins with customers to maintain strong relationships and support.
- Analyzed customer feedback to identify trends and improve service offerings.
- Monitored account health metrics to proactively address potential issues and needs.
- Analyzed customer data to identify trends, issues, and opportunities for improvement.
- Managed customer inquiries and complaints in a professional manner.
- Drove customer escalations to resolution by engaging directly with clients.
Business Development Representative
Cyderes
Orlando, Florida
04.2021 - 10.2023
- Developed strong relationships with clients to understand their business needs.
- Presented product offerings to prospective clients through engaging demonstrations.
- Provided feedback on customer needs to inform product development strategies.
- Built strong relationships with existing customers through ongoing communication.
- Created and improved business pipeline using cold and warm techniques.
Call Center Associate
Dial America/Aucera
Orlando, Florida
05.2018 - 02.2020
- Managed inbound customer calls and inquiries efficiently.
- Documented customer interactions accurately in the database.
- Resolved complaints by providing effective solutions and support.
- Collaborated with team members to improve service quality.
- Trained new associates on call handling procedures and systems.
- Maintained updated knowledge of company products and services.
Education
Bachelor of Science - Industrial And Organizational Psychology
University of Central Florida
Orlando, FL12-2022
Associate of Arts - Psychology
Florida State College
Jacksonville, Florida, FL04-2019
High School Diploma -
Atlantic Coast High School
Jacksonville, FL05-2017
Skills
- Customer relationship management
- Cross-functional collaboration
- Training and development
- Production methodologies
- Project management
Timeline
Customer Success Manager
HCBrands
12.2023 - Current
Business Development Representative
Cyderes
04.2021 - 10.2023
Call Center Associate
Dial America/Aucera
05.2018 - 02.2020
Bachelor of Science - Industrial And Organizational Psychology
University of Central Florida
Associate of Arts - Psychology
Florida State College
High School Diploma -
Atlantic Coast High School