Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Jasmine Clemons

Gulfport

Summary

Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable experiences .

Overview

5
5
years of professional experience

Work History

Hospitality Business Consultant

Choise Hospitality
05.2023 - 08.2024
  • Developed business strategies by conducting comprehensive market research and competitor analysis.
  • Alternated training methods to diversify instruction, strengthen learning opportunities, and enhance program success.
  • Developed and implemented comprehensive training program to increase employee productivity and morale.
  • Managed social media accounts for optimal audience engagement and increased online presence.

Waitress

JOEY Restaurant Group
12.2021 - 12.2024

Net Sales $1,500-$6,400

  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.

VIP Bottle Lead

Mr. X
08.2021 - 01.2022

Net Sales $1,500-$7,500

  • Created memorable experiences for guests through personalized attention and genuine enthusiasm for their celebrations.
  • Monitored and evaluated training performance to determine quality and cohesiveness.
  • Boosted brand awareness and generated leads while managing internal and external marketing campaigns and programs.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.

VIP Bottle Server

Selective Group / Molo
03.2021 - 08.2021

Net Sales $1,500-$10,000

  • Delivered exceptional service by attentively engaging with VIP clients and anticipating their needs.
  • Contributed to increased sales by effectively upselling premium products and offering tailored recommendations.
  • Continuously monitored guest consumption levels to ensure responsible alcohol service consistent with legal requirements.
  • Boosted lead generation through the creation of engaging content for social media platforms.

Cocktail Lead / Server Trainer

7th And Grove
04.2020 - 02.2021

Net Sales $5,000 -$8500

Bootle Service / Cocktail Waitress

  • Maintained up-to-date knowledge on industry trends and best practices in order to continually update training methods.
  • Increased staff retention through effective communication and fostering a positive work environment.
  • Taught staff how to deliver outstanding service to every customer without sacrificing profit objectives.
  • Enhanced customer satisfaction by providing exceptional service and anticipating guest needs.

Bartender (Patio)

Touch Martini
11.2019 - 03.2020

Solo Bartender Net sales $800-$1400

  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.

Education

International Business

University Houston Downtown
Houston, TX
12.2024

Associate of Arts - International Business

Mississippi Gulf Coast Community College
Perkinston, MS
05.2019

Skills

  • Customer Relationship Management (CRM)
  • Creative Direction
  • Training and mentoring
  • Exceptional customer service
  • New hire on-boarding
  • Brand Marketing
  • Operations Oversight

Languages

Spanish
Limited Working

Timeline

Hospitality Business Consultant

Choise Hospitality
05.2023 - 08.2024

Waitress

JOEY Restaurant Group
12.2021 - 12.2024

VIP Bottle Lead

Mr. X
08.2021 - 01.2022

VIP Bottle Server

Selective Group / Molo
03.2021 - 08.2021

Cocktail Lead / Server Trainer

7th And Grove
04.2020 - 02.2021

Bartender (Patio)

Touch Martini
11.2019 - 03.2020

International Business

University Houston Downtown

Associate of Arts - International Business

Mississippi Gulf Coast Community College
Jasmine Clemons