Jasmine Coulson
Hollywood,FL
Summary
Proven to enhance customer satisfaction and streamline operations, my tenure at Delta Air Lines honed my organizational abilities and problem-solving skills. Expert in healthcare administration and patient relationship management, I've significantly improved service delivery by leveraging medical terminology knowledge and a results-driven approach, ensuring high-quality patient care and efficient project management across sectors. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
19
19
years of professional experience
Work History
Airport Customer Service Agent
Delta Air Lines, Inc
Atlanta, GA
05.2021 - Current
- Assisted passengers with check-in processes, ensuring a smooth and efficient experience.
- Facilitated the boarding process for passengers, maintaining an organized and efficiently.
- Collaborated with airline staff to address any delays or cancellations,
- Coordinated wheelchair services for passengers in need of assistance, ensuring their comfort and safety throughout the airport journey.
Technical/Retail Support Representative
Apple Inc.
Miami, FL
01.2015 - 09.2019
- Handled escalated customer concerns professionally by working closely with supervisors and other team members to find effective solutions.
- Enhanced customer satisfaction by providing consistent and knowledgeable support for retail products and services.
- Kept customer spaces clean, neat and organized for maximum appeal.
Project Assistant - Remote
Teleperformance USA
Lauderdale Lakes, FL
08.2005 - 08.2013
- Enhanced team communication by scheduling regular meetings, preparing agendas, and taking detailed minutes.
- Provided exceptional support to project leads through daily communication, follow-up on action items, and proactive problemsolving.
- Managed procurement processes by creating purchase orders, obtaining approvals when required, following up with suppliers to ensure timely delivery.
- Ensured consistent application of company policies, procedures, templates, tools throughout each stage of the project lifecycle.
- Increased overall organization within the team by implementing efficient filing systems for both physical documents and electronic records.
- Demonstrated adaptability and flexibility in adjusting to shifting priorities or changes in project scope, contributing positively to the team''s overall success.
- Developed strong relationships with stakeholders through clear communication channels and frequent updates on project status.
- Streamlined project management by organizing and maintaining digital files for easy access and collaboration.
- Expedited decision-making processes by summarizing complex data into concise reports tailored to specific audiences.
- Maintained up-to-date databases of contacts, vendors, and resources essential to the success of various.
- Provide prompt, accurate and clear information to clients
- Identifies, communicates and implements best practices and solutions to improve the client experience based on market and industry trends
- Mentor client care colleagues on approached to effectively handle client interactions
- Ability to run reports, interpret data, and provide action items based on same
Education
Associate Degree In Nursing - Health And Wellness
Broward College
Fort Lauderdale, FLHigh School Diploma - Gender Studies
Upperroom Christian Academy
Sunrise, FL05.2007
Skills
- HIPAA Compliance
- Organizational abilities
- Patient Scheduling
- Insurance Verification
- Medical Terminology
- Documentation
- Healthcare administration
- Medical billing and coding
- Reception
- Patient services management
- Patient Care
- Patient confidentiality
- Informed consent
- Care Quality Assessments
- Medical database expertise
- Patient relationship management
- Case Management
- Medical Records Management
Affiliations
- National Association of Social Workers
- American Medical Informatics Association
Languages
Haitian Creole
Native or Bilingual
Timeline
Airport Customer Service Agent
Delta Air Lines, Inc
05.2021 - Current
Technical/Retail Support Representative
Apple Inc.
01.2015 - 09.2019
Project Assistant - Remote
Teleperformance USA
08.2005 - 08.2013
Associate Degree In Nursing - Health And Wellness
Broward College
High School Diploma - Gender Studies
Upperroom Christian Academy