Gilles Patricia
Eugene,OR
Summary
Detail-oriented and highly organized Medical Billing and Coding Specialist with extensive experience in healthcare administration. Expertise includes accurate coding of medical records, submission of insurance claims, and resolution of billing discrepancies, complemented by proficiency in electronic medical record (EMR) systems and strict adherence to HIPAA regulations. Committed to optimizing revenue cycle management while delivering exceptional support to medical staff and patients. Strong background in customer service, leveraging effective communication and problem-solving skills to enhance patient satisfaction and streamline service delivery in healthcare settings.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Customer Service/Airport Ramp Agent
Envoy Airlines
07.2023 - 08.2025
- Coordinated aircraft loading and unloading processes to maximize efficiency and minimize delays.
- Ensured compliance with safety regulations during ramp operations and equipment handling.
- Assisted in training new team members on standard operating procedures and safety protocols.
- Utilized ground support equipment for baggage transport, fueling, and aircraft servicing tasks.
- Utilized CRM software to track customer interactions and maintain accurate records.
- Demonstrated cultural sensitivity when interacting with international customers, adjusting communication style as necessary for optimal understanding.
Dental Assistant
Aspen Dental
08.2020 - 11.2023
- Assisted in patient examinations by preparing instruments and ensuring a sterile environment.
- Managed patient records and scheduling, improving office efficiency and patient flow.
- Educated patients on oral hygiene practices and post-operative care instructions.
- Collaborated with dentists to develop treatment plans tailored to individual patient needs.
- Provided chairside assistance during procedures, enhancing procedural efficiency and patient comfort.
- Implemented inventory management system for dental supplies, reducing waste and shortages.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Performed x-rays safely while adhering to radiation safety guidelines, ensuring high-quality diagnostic images for dentists'' evaluations.
Patient Sitter
William B. Backus Hospital
11.2014 - 06.2020
- Monitored patient behaviors and vital signs to ensure safety and comfort.
- Assisted nursing staff with daily care routines, enhancing patient support.
- Maintained cleanliness of patient areas, promoting hygiene and safety standards.
- Communicated effectively with patients and families to provide updates on care.
- Documented patient observations accurately for healthcare team review.
- Reduced falls risk for patients by consistently providing vigilant supervision and assistance with mobility.
Education
Medical Billing and Coding Certificate -
Jefferson Community College
Watertown, NY07-2025
Associate of Science - Health Information Management
Tunxis Community College
Farmington, CT05-2020
Dental Assistant (Certification)
Three River Community College
Norwich, CT10-2014
Patient Care Technician (Certification)
Three River Community College
Norwich, CT11-2010
Medical Technology (Certification)
Three River Community College
Norwich, CT08-2006
Skills
- Medical Terminology
- ICD-10, CPT, and HCPCS Coding
- Insurance Claim Submission
- HIPAA Compliance
- Electronic Medical Records (EMR) Systems
- Revenue Cycle Management
- Accounts Receivable/Payable
- Patient Billing and Collections
- Attention to Detail
- Problem Solving
- Safety procedures compliance
- Heavy lifting
- Baggage handling
- Problem-solving
- Customer service
- Data entry
- Critical thinking
- Active listening
- French, Haitian Creole translation
- Dental impressions
- Dental radiography
- Equipment sterilization
- Treatment room setup
- Patient scheduling
- Team collaboration
- Impression taking skills
- Oral hygiene education
- Electronic charting
- Dental software management
- Patient care coordination
Certification
- CPC (Certified Professional Coder) — AAPC
- CCA (Certified Coding Associate) — AHIMA
- Other relevant certification(s)
Personal Information
Title: Medical Billing and Coding Specialist
Timeline
Customer Service/Airport Ramp Agent
Envoy Airlines
07.2023 - 08.2025
Dental Assistant
Aspen Dental
08.2020 - 11.2023
Patient Sitter
William B. Backus Hospital
11.2014 - 06.2020
Medical Billing and Coding Certificate -
Jefferson Community College
Associate of Science - Health Information Management
Tunxis Community College
Dental Assistant (Certification)
Three River Community College
Patient Care Technician (Certification)
Three River Community College
Medical Technology (Certification)
Three River Community College