Alexis Wilson
Akron
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
4
4
years of professional experience
Work History
Customer Service/Airport Ramp Agent
Piedmont Airlines
03.2025 - Current
- Cleaned airplanes between flights, sanitized lavatories, and seat trays as per company specifications.
- Completed cargo manifests and flight paperwork for proper luggage and flight tracking.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Prepared customer invoices, accepted payments, and processed refund and cancellation requests.
- Worked flexible hours across night, weekend, and holiday shifts.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Supervisor
Universal Screen Arts
09.2023 - 09.2024
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Responded to and resolved customer questions and concerns.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Enforced company policies and regulations with employees.
- Conducted routine inspections to check quality and compliance with established specifications.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
- Resolved conflicts between employees to maintain positive and productive work environments.
Tanning Consultant
Glow Job
05.2023 - 08.2023
- Resolved customer problems and complaints.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Maintained confidentiality of information regarding clients and company.
- Educated clients on health and safety of tanning facilities and procedures.
- Exceeded monthly tanning product and membership sale quotas.
Order Picker
Ace Mitchells Bowlers Mart
01.2022 - 05.2023
- Collaborated with team members to complete picking tasks quickly and efficiently.
- Performed proper lifting and handling techniques to maintain safe working environment.
- Excellent communication skills, both verbal and written.
- Pulled orders quickly to maintain demanding productivity goals.
- Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
- Greeted customers and directed to requested products.
Education
GED -
JOG
Akron, OHSkills
- Safety procedures compliance
- Security awareness
- Passenger assistance
- Baggage handling
- Arrival/departure procedures
- Aviation regulations
- Airline policies
- Stress tolerance
- Customer relations
- Teamwork and collaboration
- Time management
- Customer service
- Professionalism
- Adaptability and flexibility
Languages
English
Native or Bilingual
Timeline
Customer Service/Airport Ramp Agent
Piedmont Airlines
03.2025 - Current
Supervisor
Universal Screen Arts
09.2023 - 09.2024
Tanning Consultant
Glow Job
05.2023 - 08.2023
Order Picker
Ace Mitchells Bowlers Mart
01.2022 - 05.2023
GED -
JOG