Jasmine Couture
Clearwater,FL
Summary
Healthcare team member with experience supporting both clinical and administrative operations. Experienced in patient scheduling, assisting with care, and managing medical records. Organized, reliable, and able to support daily activities in a fast-paced healthcare environment.
Overview
9
9
years of professional experience
Work History
MRA Medical Records Clerk/Hedis Coordinator
Mycare Medical
Remote
10.2022 - Current
- Retrieve, upload, and organize patient records in insurance portals to close care gaps and meet quality metrics.
- Communicate with providers and office staff to obtain missing documentation and support HEDIS and COC initiatives.
- Submit charts and documentation to health plans within deadlines to maintain compliance and maximize risk adjustment accuracy.
- Maintain HIPAA compliance when handling protected health information (PHI).
- Participate in monthly meetings with insurance representatives to review performance, identify gaps, and track progress toward HEDIS goals.
- Assist with coordination of care (COC) documentation, reporting, and follow-up activities.
Scheduling Representative/ Team lead duties
Florida Spine Institute
Saint Petersburg, FL
07.2017 - 09.2022
- Managed scheduling of patient appointments through inbound and outbound calls.
- Executed scanning and indexing of patient records to enhance data accessibility.
- Facilitated patient access to medical records for appointment preparation.
- Managed and optimized physician schedules to enhance operational efficiency.
- Managed daily voicemail retrieval and response processes.
- Monitored and managed incoming emails and faxes efficiently.
- Facilitated transfer of operator calls to appropriate departments.
Medical Assistant
Florida Spine Institute
Saint Petersburg, FL
07.2017 - 09.2022
- Compiled and designed daily charts to facilitate data analysis.
- Administered patient medications with precision and care.
- Entered ICD-10 codes and physician notes into patient charts to ensure accurate medical records.
- Facilitated prior authorization processes for medication approvals.
- Documented comprehensive patient histories to ensure accurate medical records.
- Finalized and reconciled charts at day's end.
- Facilitated collaboration with sales representatives to secure authorization approvals for mediations.
Education
Diploma - undefined
Gaither High School
Skills
- Organizational Skills
- Team Collaboration
- Reliability & Professionalism
- Multitasking in Fast-Paced Environments
- Attention to Detail
- Time Management & Meeting Deadlines
- Effective Communication with Providers & Staff
Timeline
MRA Medical Records Clerk/Hedis Coordinator
Mycare Medical
10.2022 - Current
Scheduling Representative/ Team lead duties
Florida Spine Institute
07.2017 - 09.2022
Medical Assistant
Florida Spine Institute
07.2017 - 09.2022
Diploma - undefined
Gaither High School