Jasmine Crenshaw
Orland Park,IL
Summary
Motivated Entry Level Operations Manager with 1 year of experience in developing and implementing operational policies and procedures, managing daily operations, and analyzing performance metrics to identify areas for improvement. Proven track record in minimizing errors and ensuring customer satisfaction, while achieving a 98% accuracy rate.
Overview
6
6
years of professional experience
Work History
Teachers Aide
Peter Pan Early Learning Center
Westmont, Illinois
11.2023 - Current
- Help 16 students develop problem-solving skills
- Establish and enforces rules for behavior to maintain order in classroom
- Complies with policies and procedures relating to student protection, health and safety
- Models acceptable behavior and built rapport with students to aid in classroom management
- Collaborates with teachers, school directors, and other staff to plan activities that promote student learning
Quality Tech
Amazon Fulfillment Center
Middletown, Delaware
07.2022 - 08.2023
- Assisted in managing a team of 50 employees.
- Trained 20 associates, which improved productivity by 15%.
- Developed and implemented a new work plan to help new associates develop their skills, resulting in a 10% increase in performance.
- Collaborated with senior management and identified ways to minimize customer risk by 15% through scrap reduction
- Minimized errors and ensured customer satisfaction while achieving a 98% accuracy rate.
Associate
Amazon Fulfillment Center
Middletown, Delaware
07.2018 - 07.2022
- Selected for ambassador status and trained 20 associates to help develop their skills
- Specialized within problem solve path which was directly responsible for shift scrap
- Averaged 125% to goal when placed in direct path
- Formed connections with leadership teams and was entrusted to backfill when leadership was understaffed
- Communicated with senior management via email and chat channels throughout the shift to ensure customer orders are up to standards
Education
High School Diploma -
Lake Forest High School
Felton, DE06.2011
Skills
- Leadership
- Problem Solving
- Multitasker
- Strong Communication
- Time Management
- Customer Service
Timeline
Teachers Aide
Peter Pan Early Learning Center
11.2023 - Current
Quality Tech
Amazon Fulfillment Center
07.2022 - 08.2023
Associate
Amazon Fulfillment Center
07.2018 - 07.2022
High School Diploma -
Lake Forest High School
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