Jasmine Cross
Jacksonville,FL
Summary
Dedicated Registered Nurse with 3+ years in case management and community-based nursing. Expertise in telephonic patient engagement, motivational interviewing, and crafting individualized care plans that enhance health outcomes and decrease hospital utilization. Collaborates effectively with interdisciplinary teams to address social determinants of health and facilitate smooth patient care transitions.
Overview
1
1
Certification
9
9
years of professional experience
Work History
Behavioral Health Nurse Case Manager
Mental Health Resource Center
Jacksonville, FL
02.2023 - Current
- Lead care coordination activities for a multidisciplinary Assertive Community Treatment (FACT) team serving over 100 adults with severe mental illness, chronic medical conditions, and complex psychosocial needs.
- Manage a high-risk patient population through comprehensive assessments, individualized care plans, medication management, and ongoing case management interventions.
- Conduct telephonic and community-based outreach to improve treatment adherence, reduce emergency department utilization, and prevent avoidable hospital admissions.
- Evaluated effectiveness of care plan in progressing patient towards desired outcomes by observing patient's physical condition and behavior, signs and symptoms of illness and reactions to treatment.
Labor and Delivery Nurse
Baptist Medical Center
Jacksonville, FL
09.2021 - 01.2023
- Delivered comprehensive, evidence-based nursing care to mothers and newborns throughout labor, delivery, postpartum recovery, and discharge planning processes.
- Collaborated with physicians, midwives, anesthesiologists, neonatal specialists, and ancillary departments to coordinate safe, patient-centered care.
- Performed patient assessments, medication administration, fetal monitoring, and clinical interventions in high-acuity and rapidly changing environments.
Community Health Coach
Baptist Medical Center
Jacksonville, FL
01.2018 - 01.2021
- Provided telephonic and face-to-face health coaching to diverse patient populations focused on chronic disease prevention, wellness, and behavior modification.
- Utilized motivational interviewing techniques to support patient engagement, self-management, and achievement of personal health goals.
- Coordinated referrals to primary care providers, specialists, behavioral health services, and community resources.
Education
Bachelor of Science - Nursing
University of Florida
Gainesville08-2021
Bachelor of Science - Public Health
University of North Florida
Jacksonville, FL12-2017
Skills
- Care Coordination
- Care Plan Development
- Transitional Care
- Telephonic Case Management
- Crisis intervention
- Medication Reconciliation
- EMR systems
- Social Determinants of Health
Certification
- Compact state License- Registered Nurse
- BLS/CPR- America Heart Association
Timeline
Behavioral Health Nurse Case Manager
Mental Health Resource Center
02.2023 - Current
Labor and Delivery Nurse
Baptist Medical Center
09.2021 - 01.2023
Community Health Coach
Baptist Medical Center
01.2018 - 01.2021
Bachelor of Science - Public Health
University of North Florida
Bachelor of Science - Nursing
University of Florida