Jasmine Cruz
Houston,Texas
Overview
4
4
years of professional experience
Work History
Police Officer Trainee
HISD
06.2023 - 10.2023
- - Completed 720 hours for TCOLE certification
- Acquired comprehensive training in law enforcement procedures, including PC, CCP, TC, ABC, arrest search, and seizure, professional police driving, force options, patrol skills, and traffic stops
- Demonstrated physical fitness, teamwork, and discipline in a demanding 720-hour program.
Police Dispatcher
Houston Independent School District Police Department
11.2022 - 06.2023
- Proficient in CAD and SIMS operations, Complete View, Cisco Phone systems, Open Fox, multitasking, and radio functions."
- Managed emergency calls, dispatching officers and resources efficiently.
- Maintained accurate records and communicated critical information to ensure officer safety.
- Demonstrated strong multitasking and crisis management skills under pressure.
STUDENT INFORMATION REPRESENTATIVE (SIR)
Fonville Middle School
10.2021 - 07.2022
- Provides timely assistance in problem diagnosis and resolution in all areas including but not limited to attendance accounting, PEIMS, grade reporting, class scheduling, special programs, IL, dropouts, and graduates
- Responsible for ensuring accuracy and timeliness of data, and adherence to schedules
- Coordinates with all appropriate campus personnel regarding information from technology and Federal and State Compliance
- Assists with the maintenance of student records and provides support to teachers and administrators with locating student information.
7TH GRADE CLERK
Fonville Middle School
06.2021 - 10.2022
- Performed clerk duties for 7' grade Assistant Principal by greeting parents, scheduling appointments, and fielding phone calls
- Prepared correspondence and reproduced educational materials or reports
- Maintained confidentiality of records, communications, and information and handled telephone with accurate etiquette.
RECEPTIONIST
Fonville Middle School
08.2019 - 06.2021
- Demonstrated proficiencies in telephone and front-desk reception within a high-volume school environment
- Calmed upset/angry parents researched, and rapidly solved problems and rebuilt parents trust to prevent complaints to the district office
- Operated campus switchboard and provided prompt, courteous and knowledgeable assistance.
Education
Bachelor of Science - Criminal Justice
University of Houston - Downtown
Houston, TX12.2024
Associate in Science - Associate of Science, Criminal Justice
Houston Community College
08.2022
Skills
Communication
Problem-Solving
Time-Management
Adaptability
Organization
Conflict-Resolution
Emergency-Response
Key Competencies And Skills
- Telephone & Front Desk Reception
- Customer Service
- Filing
- Data Entry I
- Database & Records
- Executive & Administrative Support
- Developed and fostered positive relationship with students
- Reports & Spreadsheets
- Complaint Handling
- MS Office
- Meticulous Record-Keeping
References
Irma Sandate, School Principal at Fonville Middle School (Houston Independent School Districts), 713-696-2825, Isandate@houstonisd.org, Supervisor / School Principal since 2019 Eric Holmes, Dean of Instruction at Fonville Middle School (Houston Independent School Districts), 713-696-2825, Eric.holmes@houstonisd.org, Supervisor since August 22, 2021 Latricia Glasper, Teacher Specialist at Fonville Middle School (Houston Independent School Districts), 713-696-2825, Lglaspe1@houstonisd.org, Work under her since 2019 Smith Latonya, Senior SIR Compliance Analyst at Hattie Mae White (Houston Independent School Districts), 713-556-6753, Lsmith3@houstonisd.org, Federal and State Compliance since October 2021 Deonte Jones, Dispatch Manager at HISD PD, (713) 842-3715, deonte.jones@houstonisd.org, Supervisor since starting at the department
Languages
Spanish
Native or Bilingual
Timeline
Police Officer Trainee
HISD
06.2023 - 10.2023
Police Dispatcher
Houston Independent School District Police Department
11.2022 - 06.2023
STUDENT INFORMATION REPRESENTATIVE (SIR)
Fonville Middle School
10.2021 - 07.2022
7TH GRADE CLERK
Fonville Middle School
06.2021 - 10.2022
RECEPTIONIST
Fonville Middle School
08.2019 - 06.2021
Bachelor of Science - Criminal Justice
University of Houston - Downtown
Associate in Science - Associate of Science, Criminal Justice
Houston Community College
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