Jasmine Currie
Omaha,NE
Summary
Profile Statement: I am a career minded professional searching for an opportunity where I can grow long term and prove myself to be a valuable asset. I have a diverse skillset that includes customer service and administrative duties. My passion for helping others has helped me provide quality customer service, positively impact office morale, and become a highly driven enthusiastic team player.
Overview
9
9
years of professional experience
Work History
Customer Care, Toast, Inc
10.2018 - Current
- Purposefully expand knowledge of Toast’s hardware and software on a weekly basis through professional development time, trainings, knowledge base articles and the experience gained from performing the roll Independently problem-solve with consistency Master the art of probing questions with Toast resources to assess and resolve customer needs that keep restaurants happily running Toast Participated in flexibility work throughout teams to assist with queue management (Subscription Services, Tier 1) Detailed case work notations to ensure information is documented appropriately for resolution Positive attitude and empathy with ability to de escalate “high temperature” customers; advocate of quality assistance by being ready to answer incoming calls, chats and/or casework Ability to navigate internal resourcing and channels for customer support involving
- Order Detailing, Shipment Status, Credit Inquiry, etc Senior Agent assistance with answering agents’ questions, routing questions to appropriate channels and coaching
Shift Manager
Coldstone Creamery
03.2017 - 09.2018
- Participate in the development of marketing and sales strategies and advertisement concepts to generate new business and enhance public relations
- Assist in the hiring process
- Interview potential candidates and train newly hired candidates
- Set performance metrics for each team member and work with team members to make sure that all metrics are met.
Teacher Aide
Omaha Early Learning Center
05.2016 - 08.2017
- Supervise the students outside of the classroom on the playground, at lunch time, and on field trips
- Help with the integration of technology into the classroom
- Assist teachers and reinforce the instructions taught in the classroom to students
- Relieve teachers of professional duties during their absence.
Sales Associate
Lowes
04.2013 - 05.2016
- Skillfully resolve customer and product-related issues to increase customer service experience and satisfaction
- Assist throughout different departments to ensure that services are rendered appropriately.
Timeline
- Customer Care, Toast, Inc
10.2018 - Current
Shift Manager - Coldstone Creamery
03.2017 - 09.2018
Teacher Aide - Omaha Early Learning Center
05.2016 - 08.2017
Sales Associate - Lowes
04.2013 - 05.2016
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