Jasmine Dale
West Point,MS
Summary
Dynamic retail professional with extensive experience in delivering outstanding customer service and effectively managing transactions. Proven ability to maintain a clean and organized workspace while fostering a collaborative team environment. Committed to adapting to evolving demands and achieving results that exceed expectations. Known for reliability and efficiency, with a talent for cultivating positive relationships with customers.
Overview
6
6
years of professional experience
Work History
MegaJet 1
Peco Foods
10.2025 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Collaborated with team members to meet production targets while maintaining product quality.
- Achieved compliance with all health regulations through diligent attention to cleanliness standards during processing operations.
Sales Associate
Family Dollar
04.2025 - 09.2025
- Assisted customers in locating products and providing product information to enhance shopping experience.
- Operated cash register efficiently, processing transactions accurately and managing cash drawer.
- Maintained store cleanliness and organization to promote a welcoming environment for customers.
- Restocked shelves promptly, ensuring product availability and visual merchandising standards were met.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Cashier
Taco Bell
02.2025 - 04.2025
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Welcomed customers and helped determine their needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Restocked and organized merchandise in front lanes.
- Greeted customers entering store and responded promptly to customer needs.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
Cashier
Fresh Value
10.2024 - 02.2025
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Assisted customers with returns, refunds, and resolved transaction issues.
- Counted money in cash drawers at the beginning and end of shifts to maintain accuracy.
- Clean and maintain the store
Cashier
Dollar Tree Stores
09.2024 - 10.2024
- Greeted customers entering a store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Stocked, tagged, and displayed merchandise as required.
- Assisted customers with returns, refunds, and resolving transaction issues.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Crew Member
Zaxby's Restaurant
06.2024 - 06.2024
- Worked front counter, drive-thru, and other areas.
- Took orders, prepared meals, and collected payments.
- She demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from the management team.
- Collaborated with team members to complete orders.
- Cleaned and maintained all areas of the restaurant to promote a clean image.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
Advisor
Concentrix
08.2023 - 03.2024
- Utilized advanced CRM tools to track client interactions efficiently while maintaining detailed records of their individual goals, preferences, and concerns.
- Enhanced team productivity with introduction of streamlined processes for client assessments and follow-ups.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Customer Service Representative
Sitel Group
11.2022 - 01.2023
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
- Met customer call guidelines for service levels, handle time and productivity. (95%)
Customer Service Representative
Firstsource Solutions
05.2022 - 08.2022
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Met customer call guidelines for service levels, handle time and productivity. Managed over 50 customer calls per day.
- Educated customers about billing, payment processing and support policies and procedures.
Sales Floor Associate
Dollar General
04.2021 - 05.2022
- Greeted customers, helped locate merchandise and suggested suitable options.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Approached browsing customers to initiate conversations to determine buying preferences.
- Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
- Balanced and organized cash register by handling cash, counting change and storing coupons.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Prepared merchandise for distribution and placement across sales floor by building pallets and tagging products.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
Package Handler
UPS Customer Center
02.2022 - 02.2022
- Used hand-held scanners and physical logs to accurately track item movements.
- Assembled, sealed and loaded packages into correct trucks.
- Followed verbal and written instructions to properly move and ship products.
- Removed jams and unblocked conveyor system to maintain flow of goods.
- Handled inventory control and cycle counting procedures.
- Loaded package containers onto forklifts and transported into packaging areas
- Used hand-held scanners and physical logs to accurately track item movements
Seasonal Worker
Kohls Department Store
11.2021 - 01.2022
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Engaged with customers to effectively build rapport and lasting relationships.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Prepared merchandise for sales floor by pricing or tagging.
- Solved customer challenges by offering relevant products and services.
- Completed orders and organized product deliveries to meet customer timetables.
- Evaluated inventory and delivery needs and optimized strategies to meet customer demands.
- Worked alongside retail representatives to enhance product presentations and advertising collateral.
Worker
Foreman Tool & Mold
09.2021 - 10.2021
- Loaded, unloaded and moved material to and from storage and production areas.
- Maintained work areas by cleaning and straightening for maximum productivity and safety.
- Restocked items on shelves and bins to keep inventory available.
- Performed general housekeeping and cleaning tasks.
- Adhered to company policies, safety procedures and performance standards.
- Maintained and repaired facilities, equipment and tools.
- Produced parts and assemblies quickly and efficiently within tolerances.
Warehouse Packer
Ferrara Candy Company
08.2021 - 08.2021
- Labeled boxes, crates and containers with accurate order information, destinations and codes to minimize shipping errors.
- Inspected incoming and outgoing shipments to verify accuracy and prevent errors.
- Used protective equipment such as moving pads and plastic wrap to prevent product damage.
- Picked and packed order items.
- Kept work areas neat, clean and free from debris.
- Added packed boxes to conveyor belts for movement to shipping stations.
- Maintained tidy and clean work areas to promote optimal productivity and safety standards.
- Used appropriately sized boxes to pack products with care, minimizing shifting and damage during transport.
- Reviewed orders to verify products met specifications.
Frontline Member Associate
Walmart
05.2021 - 06.2021
- Work as cashier too.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Responded proactively and positively to rapid change.
- Recommended products to customers, thoroughly explaining details.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Delivered prompt service to prioritize customer needs.
- Maintained up-to-date knowledge of product and service changes.
- Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
Crew Member/Cashier
Popeyes® Louisana Kitchen
10.2020 - 02.2021
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Took orders, prepared meals and collected payments.
- Kept food preparation area, equipment and utensils clean and sanitary.
- Worked front counter, drive-thru and other areas.
- Collaborated with team members to complete orders.
- Assisted other team members to achieve goals.
- Prepared products following restaurant, health, and safety standards and procedures.
- Accurately operated cash register to process customer payments.
Receiving Associate
Walmart
06.2020 - 07.2020
- Unloaded pallets and deliveries and organized products in warehouse.
- Organized storage areas to optimize materials movements and minimize labor hours.
- Recorded regular progress and issues with products.
- Communicated with vendor representatives to resolve damaged shipments and item shortages.
- Coordinated warehouse organization scheme and product placements.
- Compared shipping orders and invoices against contents received to verify accuracy.
Education
Associate of Science - Health Administration
Ultimate Medical Academy - Clearwater
Clearwater, FL10-2021
Medallion - Secretarial Studies And Office Administration
Finch Henry Job Corps
Batesville, MS03-2018
High School Diploma -
West Point High School
West Point, MS05-2014
Skills
- Teamwork and collaboration
- Customer service
- Problem-solving
- Housekeeping
- Patience and empathy
- Microsoft Office Suite
- Money Handling/Transactions
Additional Information
Associate Degree:
https://drive.google.com/file/d/1UhYnaRyFBawyWz3O9kwr20SnX5-aKacX/view?usp=sharing
Timeline
MegaJet 1
Peco Foods
10.2025 - Current
Sales Associate
Family Dollar
04.2025 - 09.2025
Cashier
Taco Bell
02.2025 - 04.2025
Cashier
Fresh Value
10.2024 - 02.2025
Cashier
Dollar Tree Stores
09.2024 - 10.2024
Crew Member
Zaxby's Restaurant
06.2024 - 06.2024
Advisor
Concentrix
08.2023 - 03.2024
Customer Service Representative
Sitel Group
11.2022 - 01.2023
Customer Service Representative
Firstsource Solutions
05.2022 - 08.2022
Package Handler
UPS Customer Center
02.2022 - 02.2022
Seasonal Worker
Kohls Department Store
11.2021 - 01.2022
Worker
Foreman Tool & Mold
09.2021 - 10.2021
Warehouse Packer
Ferrara Candy Company
08.2021 - 08.2021
Frontline Member Associate
Walmart
05.2021 - 06.2021
Sales Floor Associate
Dollar General
04.2021 - 05.2022
Crew Member/Cashier
Popeyes® Louisana Kitchen
10.2020 - 02.2021
Receiving Associate
Walmart
06.2020 - 07.2020
Medallion - Secretarial Studies And Office Administration
Finch Henry Job Corps
High School Diploma -
West Point High School
Associate of Science - Health Administration
Ultimate Medical Academy - Clearwater