I am a hardworking and passionate job seeker with strong organizational skills. Successful at managing multiple priorities, and added responsibilities to meet company goals; while exhibiting a positive attitude.
Overview
5
5
years of professional experience
Work History
CNA - Activity Professional
Craighead Nursing Center
06.2021 - Current
Assisted patients with daily living activities, promoting independence and dignity.
Reduced patient stress levels through effective communication and active listening skills.
Behavioral Aide
Jonesboro Human Development Center (Contract CNA)
05.2020 - 01.2022
Conducted functional behavioral assessments to identify triggers and patterns of behavior, informing intervention strategies.
Reduced incidents of disruptive behavior by establishing clear expectations and consequences for students.
Conducted regular reviews of student progress, adjusting intervention strategies to optimize outcomes and support growth in all areas.
Human Service Representative
Concentrix
04.2020 - 05.2021
.
Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Responded to customer calls and emails to answer questions about products and services.
Administrative Assistant/Front Desk Receptionist
Craighead Nursing Center
08.2019 - 04.2020
Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
Ensured accurate record-keeping with diligent data entry and database management for vital company information.