Summary
Overview
Work History
Education
Skills
Personal Information
References
Certification
Timeline
Generic

Jasmine Davis

Topeka,Kansas

Summary

Experienced and dedicated professional with a proven track record of success, coming up on six years of employment at BCBSKS. Highly motivated and hardworking, seeking a dedicated position to focus my responsibilities

And sharpen my skills for greater efficiency. Possesses a strong work ethic and commitment to delivering exceptional results, confident in ability to contribute effectively to any team or organization.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Customer Experience Representative

Blue Cross Blue Shield of Kansas
09.2018 - Current
  • Providing world class customer service experience by resolving member and provider inquires
  • Currently trained in, CSI, Sessions, Membership Eligibility, Client Letter, and FEP Direct.

Assistant manager

Kansas Sampler Topeka
10.2012 - 09.2018
  • Recruiting, training, supervising and appraising staff
  • Managing budgets
  • Maintaining statistical and financial records
  • Dealing with customer queries and complaints
  • Overseeing pricing and stock control
  • Maximising profitability and setting/meeting sales targets, including motivating staff to do so.

Education

Criminal Justice

Cloud County Community College
Junction City, Kansas

Skills

  • Customer Service
  • Call center experience
  • Complaint Handling
  • Customer Education
  • Problem-Solving
  • Time Management
  • Attention to Detail
  • Multitasking
  • Calm and Professional Under Pressure
  • Reliability
  • Understanding Customer Needs
  • Customer service excellence
  • Self Motivation

Personal Information

Hobbies: I enjoy cooking reading and researching history/ancestors. I have a passion for holistic medicine.

References

  • Lanea Losson, Former Manager, White Line CDL Training, Topeka, (785) 304-2413
  • Siretta Wilson, Former Employee, Whirled Hair Design, Topeka, (785) 207-1037

Certification

Provider Benefits. Traditional, OPL, SEHP, Medicare Supplement and FEP.

Timeline

Customer Experience Representative

Blue Cross Blue Shield of Kansas
09.2018 - Current

Assistant manager

Kansas Sampler Topeka
10.2012 - 09.2018

Criminal Justice

Cloud County Community College
Jasmine Davis