A customer service specialist with experience in the medical, communications, information technology and financial industries. Committed to providing high quality customer service while meeting both customer and company needs. Seeking opportunities to expand my experience in the financial industry. Willing to relocate to: Escondido, CA - Carlsbad, CA - San Marcos, CA Authorized to work in the US for any employer
Overview
10
10
years of professional experience
1
1
Certification
Work History
Bartender/Busser
Qwick
01.2023 - Current
Contracting with Qwick working for different employers as a temporary employee or vendor.
Freelance Bartender
Drinks by Jazzay LLC
11.2015 - Current
Mobile Bartender services
Bachelor/Bachelorette parties, weddings, repass, birthday parties, company parties, pride events, biker events, anniversary parties, retirement parties, seasonal events, and any event in need of bar services.
Pre-ordered drinks and treats
Jello shots, adult caprisuns, adult syringes in different sizes, fruit bombs(fruit soak in alcohol), and more
I also freelance for bars, clubs, club promoters, after-hours
Bartender
Fleet Reserve Association Branch 62
04.2017 - 03.2025
Served high customer volumes during special events, nights, and weekends.
Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Kept bar presentable and well-stocked to meet customer needs.
Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
Followed alcohol awareness procedures for preventing excessive guest intoxication.
Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
Bartender/Manager on Duty
Over the Border
08.2022 - 05.2023
Managing the business aspects of the bar, such as keeping a current liquor license, negotiating supplier contracts, taking inventory and reordering supplies, managing budgets, and setting goals.
Hiring and training staff to provide excellent service to patrons.
Creating effective schedules and quickly resolving conflicts to ensure that bar is well staffed during peak hours.
Setting and enforcing quality and safety controls.
Ensuring licenses are updated and in line with current legislation.
Working with diverse personalities both on the staff and patrons.
Planning and taking part in promotional events.
Diffusing tense situations between patrons or staff members to prevent possible safety or legal issues, ejecting unruly persons, if needed.
Maintaining a fun, safe atmosphere for patrons.
Education
Master of Taxation - Taxation
H & R Block Academy
Bremerton, WA
11.2023
Licensing - Pharmacy Technician
Pima Medical Institute
Chula Vista, CA
10.2013
Certification - Medical Billing & Coding
Concorde Career College
San Diego, CA
09.2009
High school diploma or GED - undefined
Samuel Gompers Career And Technical Education High School
San Diego, CA
05.2003
Skills
Active Directory
ICD-10
Cold Calling
Multi Phone Systems
Microsoft Word
Makeup Application
Tax experience (1 year)
Medical terminology
Medical office experience
Documentation Review
Customer Service
Insurance Verification
Technical Support
Medical Coding
CPT Coding
Software troubleshooting
Salesforce
CRM Software
Medical Billing
Microsoft Excel
Microsoft Office
Data Entry
Certification
TABC Certification
Bartender License
RBS Certified
September 2023 to September 2028
California Certified Alcohol Training
TAM Card
July 2023 to July 2028
Nevada Alcohol Awareness Training
AAT
June 2023 to June 2027
Food Handler Certification
July 2023 to July 2026
Nevada
September 2022 to September 2025
San Diego California
Timeline
Bartender/Busser
Qwick
01.2023 - Current
Bartender/Manager on Duty
Over the Border
08.2022 - 05.2023
Bartender
Fleet Reserve Association Branch 62
04.2017 - 03.2025
Freelance Bartender
Drinks by Jazzay LLC
11.2015 - Current
Master of Taxation - Taxation
H & R Block Academy
Licensing - Pharmacy Technician
Pima Medical Institute
Certification - Medical Billing & Coding
Concorde Career College
High school diploma or GED - undefined
Samuel Gompers Career And Technical Education High School