Alexander Ghomizadeh
Mooresville,NC
Summary
Customer service-oriented Technology professional seeking a full-time IT position to continuously grow and enhance my skills for maximum productivity. Proficient in hardware and software installation, network administration, and system maintenance. Skilled in diagnosing and resolving technical issues to ensure smooth operations.
Overview
6
6
years of professional experience
Work History
Bartender (Wine & Beer)
202 N Main Wine & Spirits
03.2024 - Current
- Prepared and served wine and beer with precision and attention to detail, ensuring an exceptional customer experience
- Maintained impeccable cleanliness and organization of the bar area, including regular sanitization, restocking, and arrangement of supplies
- Provided superior customer service by engaging with patrons, taking orders, and offering knowledgeable recommendations, resulting in high levels of customer satisfaction and repeat business.
Repair Technician
Cell Phone Repair
01.2022 - 11.2022
- Diagnosed and repaired over 100 electronic devices monthly, ranging from smartphones to laptops, with a 95% success rate, significantly enhancing customer satisfaction and loyalty
- Conducted precision repairs on various devices, adhering to industry standards for high-quality results
- Provided exceptional customer service, assessing issues, offering accurate repair estimates, and maintaining high client satisfaction
- Efficiently managed repair queues and prioritized tasks using advanced tracking systems, optimizing workflow
- Collaborated with a diverse team to troubleshoot issues and improve repair processes.
IT Technician
Rowan Salisbury School Systems
10.2018 - 08.2019
- Provided daily technical support across multiple educational institutions, efficiently addressing hardware and software issues via a ticketing system
- Managed and optimized a 3,000-device inventory through the JAMF platform, ensuring device performance, system updates, and configurations
- Diagnosed and resolved network and hardware issues, prioritizing swift solutions to minimize disruptions
- Interacted directly with end-users, delivering professional and empathetic support while integrating various devices into the educational infrastructure.
Education
High School Diploma -
West Rowan High School
Mount Ulla, NC06.2017
Skills
- Hardware Troubleshooting & Repair
- Software Troubleshooting & Repair (Mac OS and Windows)
- Network Troubleshooting
- Mobile Device Management
- Active Directory
- Ticketing Systems
- Customer Service
- Strong multitasking
Timeline
Bartender (Wine & Beer)
202 N Main Wine & Spirits
03.2024 - Current
Repair Technician
Cell Phone Repair
01.2022 - 11.2022
IT Technician
Rowan Salisbury School Systems
10.2018 - 08.2019
High School Diploma -
West Rowan High School
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