Stephen Holt
Cold Springs,KY
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
5
5
years of professional experience
Work History
IT Analyst
Maxim Crane Works
Kentucky
02.2021 - Current
- Provided expert support, troubleshooting complex technical problems for end-users in a timely manner.
- Improved user experience, monitoring feedback and making necessary adjustments to software applications.
- Installed system updates to address vulnerabilities and reduce security issues.
- Streamlined IT processes by implementing automation tools and reducing manual effort.
- Troubleshot critical incidents involving network outages or security breaches, swiftly implementing remediation plans to minimize impact on operations.
- Provided recommendations regarding new hardware and software to keep IT infrastructure up to date.
IT Support Specialist
Insight Global
Rooke Wood OH
02.2019 - 02.2021
- Delivered onsite technical support for 100+ employees.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Loaded software, granted permissions, and configured hardware for new employees as part of onboarding process.
- Answered questions and provided information to customers about new software or hardware.
- Prepared new computers and mobile devices according to internal policies on standardized software and security deployments.
Education
High School Diploma -
Pen Foster
Arizona City, AZ04.2016
Skills
- IT Troubleshooting
- Customer Support
- Network Administration
- IT Asset Management
- Network Management
- AD Support
- Software troubleshooting
- Hardware Troubleshooting & Repair
Timeline
IT Analyst
Maxim Crane Works
02.2021 - Current
IT Support Specialist
Insight Global
02.2019 - 02.2021
High School Diploma -
Pen Foster