Summary
Overview
Work History
Education
Skills
Timeline
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Stephen Holt

Cold Springs,KY

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

5
5
years of professional experience

Work History

IT Analyst

Maxim Crane Works
02.2021 - Current
  • Provided expert support, troubleshooting complex technical problems for end-users in a timely manner.
  • Improved user experience, monitoring feedback and making necessary adjustments to software applications.
  • Installed system updates to address vulnerabilities and reduce security issues.
  • Streamlined IT processes by implementing automation tools and reducing manual effort.
  • Troubleshot critical incidents involving network outages or security breaches, swiftly implementing remediation plans to minimize impact on operations.
  • Provided recommendations regarding new hardware and software to keep IT infrastructure up to date.

IT Support Specialist

Insight Global
02.2019 - 02.2021
  • Delivered onsite technical support for 100+ employees.
  • Provided Tier 1 IT support to non-technical internal users through desk side support services.
  • Loaded software, granted permissions, and configured hardware for new employees as part of onboarding process.
  • Answered questions and provided information to customers about new software or hardware.
  • Prepared new computers and mobile devices according to internal policies on standardized software and security deployments.

Education

High School Diploma -

Pen Foster
Arizona City, AZ
04.2016

Skills

  • IT Troubleshooting
  • Customer Support
  • Network Administration
  • IT Asset Management
  • Network Management
  • AD Support
  • Software troubleshooting
  • Hardware Troubleshooting & Repair

Timeline

IT Analyst

Maxim Crane Works
02.2021 - Current

IT Support Specialist

Insight Global
02.2019 - 02.2021

High School Diploma -

Pen Foster

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Stephen Holt